Description
Role: Data Manager with ServiceNow Foundation
Location: Birmingham / London, UK (Hybrid)
Duration: 6 months contract
Key Responsibilities
- Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
- Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization.
- Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
- Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes.
- Foster strong relationships with stakeholders across the organisation to drive the adoption of Foundation Data Management processes.
- Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
- Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data.
- Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement.
- Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB.
- Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes.
- Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
- Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes.
- Build, lead, and mentor a team of Foundation Data Analysts specialists ensuring they have skills knowledge necessary perform their roles effectively.
- Provide ongoing training development opportunities team members enhance their expertise in foundation data.
- Identify opportunities process improvements implement changes enhance efficiency effectiveness configuration management process.
- Stay up-to-date industry trends best practices service now foundation data management master data management itsm incorporate them into organization's practices.
Skill Requirements
- Minimum 5 years’ experience in data management or related discipline within a large global organization.
- Proven experience managing data structures tools multi-vendor environment
- Proven experience within servicenow ideally including csdm implementation experience
- Analytical mindset strong problem-solving skills attention detail
- Strong understanding data structures sources organisation storage workflow
- Highly motivated flexible team player ability deliver timely professional manner
- Strong verbal written communication skills ability share insights stakeholders most appropriate format audience
- Ability work independently manage multiple priorities meet deadlines fast-paced global environment
Advocate driving efficiencies stabilization continuous improvement
ITIL / ITSM knowledge / experience certifications advantage