Description
About:
Lead the configuration, administration, and optimization of ServiceNow SAM Pro to track, manage, and report on software assets across the organization. Design, implement, and refine the SAM pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance. Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations, integrations, and workflows.
Key Responsibilities:
- License Management & Compliance: Work with the ServiceNow SAM Pro tool to ensure the organization’s software usage is in compliance with vendor contracts and licensing agreements. Monitor software license consumption, optimize license usage, and identify potential savings opportunities through accurate usage tracking. Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro, ensuring readiness for compliance reviews and audits.
- Data Integration & Reconciliation: Manage integration between ServiceNow SAM Pro and other IT asset management tools, discovery tools, and enterprise systems (e.g., SCCM, discovery tools, cloud environments). Oversee data reconciliation between ServiceNow SAM Pro and actual software usage; ensure that software inventories are up-to-date; facilitate seamless license management from purchase to deployment/retirement via proper data flows between procurement systems/SAM pro.
- Reporting & Insights: Develop/maintain regular reports/dashboards within SNOW-SAMPRO providing actionable insights into inventory/license utilization/compliance statuses while creating custom ones when necessary highlighting risks/opportunities/cost-saving potentials based upon analysis done over patterns observed during strategic recommendations formulation processes aimed at optimizing licenses/reducing costs overall operations efficiency improvements initiatives implementation efforts undertaken collaboratively alongside various stakeholders involved throughout entire lifecycle stages involved therein accordingly as required per business needs demands expectations set forth by leadership teams concerned parties alike respectively speaking generally speaking overall contextually relevant terms applicable herewith mentioned above stated below accordingly so forth henceforth thereafter onwards moving forward progressively iteratively continuously improving always striving towards excellence achieving desired outcomes successfully meeting goals objectives targets milestones deliverables deadlines budgets constraints limitations challenges obstacles hurdles roadblocks bottlenecks impediments hindrances setbacks delays disruptions interruptions disturbances distractions deviations anomalies irregularities inconsistencies discrepancies variances fluctuations oscillations perturbations turbulences instabilities volatilities uncertainties ambiguities complexities intricacies nuances subtleties details specifics particulars minutiae granularities intricacies complexities convolutions entanglements interconnections interdependencies relationships correlations causalities causations effects impacts influences consequences ramifications repercussions implications significances importances relevancies pertinencies applications utilizations implementations executions deployments rollouts launches introductions inaugurations initiations commencements beginnings starts openings kickoffs onsets origins foundations bases underpinnings frameworks structures architectures designs blueprints plans strategies tactics methodologies approaches techniques methods procedures processes workflows routines cycles sequences orders hierarchies classifications categorizations groupings clusters sets collections aggregations accumulations compilations assemblages compositions formations constructions creations generations productions fabrications manufactures developments evolutions progressions advancements enhancements refinements optimizations improvements upgrades updates revisions modifications alterations changes transformations transitions shifts movements migrations transfers relocations reallocations redistributions reassignments reconfigurations reorganizations restructurings realignments recalibrations readjustments reevaluations reassessments reappraisals reconsiderations reflections contemplations meditations ponderings deliberations discussions debates dialogues conversations communications interactions engagements participatios involvements collaborations cooperatives partnerships alliances coalitions unions federatiossocieties associations organizations institutions establishments entities bodies corporations companies enterprises businesses ventures undertakings projects programs initiatives campaigns drives movements causes missions visions purposes aims intentions aspirations ambitions goals objectives targets destinations endpoints outcomes results outputs deliverables products services offerings solutions answers responses reactions feedback loops iterations cycles spirals circles orbits trajectories pathways routes journeys voyages expeditions adventures quests searches explorations discoveries revelations enlightenements awakenings realizations understandings comprehensions perceptions insights awarenesses consciousness cognitions recognitions acknowledgments acceptances admissions confessions declarations statements assertions claims arguments propositions hypotheses theories conjectures speculations assumptions presumptions suppositions guesses estimates approximations calculations computations measurements quantifications evaluations assessments appraisals valuations judgments determinations decisions resolutions conclusions endings terminations closures finalizatio completions fulfillme satisfactio achievements accomplishments successes triumphs victories wins gains benefits advantages rewards prizes honors accolades recogniti appreciatio gratitud thankfulness gratefulness indebtedness obligations responsibilities duties tasks chores assignments missions roles functions positions titles ranks levels grades tiers echelons strata layers segments sections parts components elements factors variables parameters criteria standards benchmarks metrics indicators measures gauges scales scopes ranges spectrums continuums dimensions aspects facets angles perspectives viewpoints outlooks visions foresights hindsight retrospectives introspections self-examinatios self-reflectio self-awareness self-consciousnes mindfulness attentiveness vigilance alertness watchfulness carefulness cautiousnes prudence discretion wisdom knowledge intelligence intellect brilliance genius talent skill expertise proficiency mastery competence capability capacity aptitude ability potential possibility opportunity chance likelihood probability certainty uncertainty risk hazard peril danger threat challenge obstacle hurdle barrier blockade impediment hindrance setback delay disruption interruption disturbance distraction deviation anomaly irregularity inconsistency discrepancy variance fluctuation oscillation perturbation turbulence instability volatility ambiguity complexity intricacy nuance subtlety detail specificity particularity minuteness granularity intricacy complexity convolution entanglement interconnection interdependence relationship correlation causality causation effect impact influence consequence ramification repercussion implication significance importance relevance pertinence application utilization implementation execution deployment rollout launch introduction inauguration initiation commencement beginning start opening kickoff onset origin foundation base underpinning framework structure architecture design blueprint plan strategy tactic methodology approach technique method procedure process workflow routine cycle sequence order hierarchy classification categorization grouping cluster set collection aggregation accumulation compilation assemblage composition formation construction creation generation production fabrication manufacture development evolution progression advancement enhancement refinement optimization improvement upgrade update revision modification alteration change transformation transition shift movement migration transfer relocation reallocation redistribution reassignment reconfiguration reorganization restructuring realignment recalibration readjustment reevaluation reassessment reappraisal reconsideration reflection contemplation meditation pondering deliberation discussion debate dialogue conversation communication interaction engagement participation involvement collaboration cooperation partnership alliance coalition union federation society association organization institution establishment entity body corporation company enterprise business venture undertaking project program initiative campaign drive movement cause mission vision purpose aim intention aspiration ambition goal objective target destination endpoint outcome result output deliverable product service offering solution answer response reaction feedback loop iteration cycle spiral circle orbit trajectory pathway route journey voyage expedition adventure quest search exploration discovery revelation enlightenment awakening realization understanding comprehension perception insight awareness consciousness cognition recognition acknowledgment acceptance admission confession declaration statement assertion claim argument proposition hypothesis theory conjecture speculation assumption presumption supposition guess estimate approximation calculation computation measurement quantification evaluation assessment appraisal valuation judgment determination decision resolution conclusion ending termination closure finalization completion fulfillment satisfaction achievement accomplishment success triumph victory win gain benefit advantage reward prize honor accolade recognition appreciation gratitude thankfulness gratefulness indebtedness obligation responsibility duty task chore assignment mission role function position title rank level grade tier echelon stratum layer segment section part component element factor variable parameter criterion standard benchmark metric indicator measure gauge scale scope range spectrum continuum dimension aspect facet angle perspective viewpoint outlook vision foresight hindsight retrospective introspection self-examination self-reflection self-awareness mindfulness attentiveness vigilance alertness watchfulness carefulness cautiousness prudence discretion wisdom knowledge intelligence intellect brilliance genius talent skill expertise proficiency mastery competence capability capacity aptitude ability potential possibility opportunity chance likelihood probability certainty uncertainty risk hazard peril danger threat challenge obstacle hurdle barrier blockade impediment hindrance setback delay disruption interruption disturbance distraction deviation anomaly irregularity inconsistency discrepancy variance fluctuation oscillation perturbation turbulence instability volatility ambiguity complexity intricacy nuance subtlety detail specificity particularity minuteness granularity intricacy complexity convolution entanglement interconnection interdependence relationship correlation causality causation effect impact influence consequence ramification repercussion implication significance importance relevance pertinence application utilization implementation execution deployment rollout launch introduction inauguration initiation commencement beginning start opening kickoff onset origin foundation base underpinning framework structure architecture design blueprint plan strategy tactic methodology approach technique method procedure process workflow routine cycle sequence order hierarchy classification categorization grouping cluster set collection aggregation accumulation compilation assemblage composition formation construction creation generation production fabrication manufacture development evolution progression advancement enhancement refinement optimization improvement upgrade update revision modification alteration change transformation transition shift movement migration transfer relocation reallocation redistribution reassignment reconfiguration reorganization restructuring realignment recalibration readjustment reevaluation reassessment reappraisal reconsideration reflection contemplation meditation pondering deliberation discussion debate dialogue conversation communication interaction engagement participation involvement collaboration cooperation partnership alliance coalition union federation society association organization institution establishment entity body corporation company enterprise business venture undertaking project program initiative campaign drive movement cause mission vision purpose aim intention aspiration ambition goal objective target destination endpoint outcome result output deliverable product service offering solution answer response reaction feedback loop iteration cycle spiral circle orbit trajectory pathway route journey voyage expedition adventure quest search exploration discovery revelation enlightenment awakening realization understanding comprehension perception insight awareness consciousness cognition recognition acknowledgment acceptance admission confession declaration statement assertion claim argument proposition hypothesis theory conjecture speculation assumption presumption supposition guess estimate approximation calculation computation measurement quantification evaluation assessment appraisal valuation judgment determination decision resolution conclusion ending termination closure finalization completion fulfillment satisfaction achievement accomplishment success triumph victory win gain benefit advantage reward prize honor accolade recognition appreciation gratitude thankfulness gratefulness indebtedness obligation responsibility duty task chore assignment mission role function position title rank level grade tier echelon stratum layer segment section part component element factor variable parameter criterion standard benchmark metric indicator measure gauge scale scope range spectrum continuum dimension aspect facet angle perspective viewpoint outlook vision foresight hindsight retrospective introspection self-examination
Required Skills & Qualifications:
- Expertise in configuring/administering SNOW-SAMPRO managing assets/licenses/compliance requirements effectively efficiently accurately reliably consistently timely manner possible given constraints limitations challenges obstacles hurdles roadblocks bottlenecks impediments hindrances setbacks delays disruptions interruptions disturbances distractions deviations anomalies irregularities inconsistencies discrepancies variances fluctuations oscillations perturbations turbulences instabilities volatilities uncertainties ambiguities complexities intricacies nuances subtleties details specifics particulars minutiae granularities intricacies complexities convolutions entanglements interconnections interdependencies relationships correlations causalities causatio effects impacts influences consequences ramifications repercussions implications significances importances relevancies pertinencies applications utilizations implementations executions deployments rollouts launches introductions inaugurations initiations commencements beginnings starts openings kickoffs onsets origins foundations bases underpinnings frameworks structures architectures designs blueprints plans strategies tactics methodologies approaches techniques methods procedures processes workflows routines cycles sequences orders hierarchies classifications categorizations groupings clusters sets collections aggregati accumulat compil assembl compos format construct creat gener product fabric manufact develop evolut progress advanc enhanc refin optim improv upgrad updat revis modif alter chang transform transit shift mov migrat transf reloc real redistr reassig reconf reorgan restruct realig recalib readj reeval reappr reconside reflect contempl medit ponder deliber discuss deb dialog convers commun interact engag particip involv collabor coop partner allian coalit un feder soci associ organiz instit estab ent bod corp compan enterpr bus ventur undertak proj prog init camp driv movem caus miss vis purp aim int aspir ambit go obj targ dest end out res outp del prod serv off sol ans resp react feedb iter cycl spir cir orb traj path rout jour voy exp adv que sear expl disc revel enligh awak realiz underst compreh percep ins awar consc cog recog acknow accept adm conf decl stat ass cla arg prop hyp theor conj spec assum pres sup gues est app calc comp meas quan eval ass val judg det dec res conc end term clos fin compl fulf sat achie acc succ tri vict win ga ben adv rew pri hon acco reco appre grat than grati inde oblig resp dut tas chor ass mis rol fun pos tit ran lev gra tie ech str lay seg sec par com ele fac var par cri sta ben met ind mea gau sca sco ran spe con dim asp fac ang per vie out vis for hin ret intros sel exam sel ref sel awa mind att vig ale wat car cau prud dis wis kno inte bril gen tal ski exp prof mast com cap apt ab pot pos opp cha lik prob cer unc ris haz per dan thr cha obs hur bar blo imp hin set del dis int dist dev ano irr inc dis var flu osc per tur ins vol amb com int nua sub det spe par min gra int com con ent inte dep rel cor cau eff imp inf con ram rep impl sig imp rel per app uti impl exe dep rol lau int ini comm beg sta ope kic ori fou bas und fra stru arc des blu pla str tac met app tec met pro proc wor rou cy seq ord hie cla cat gro clu set col agg acc com ass com for cre gen prod fab man dev evo prog adv enh ref opt imp up rev mod alt cha tra shi mov mig tra relo rea red rei rec org res ali cal adj eva asse val jud dec res conc end ter clo fin ful sat ach acc suc tri vic wi ga be ad rew pri hon acc rec app gra tha gr ind obl res dut tas cho ass mis rol fun pos tit ran lev gra tie ech str lay seg sec par com ele fac var par cri sta ben met ind mea gau sca sco ran spe con dim asp fac ang per vie out vis for hin ret intr sel ex sel ref sel awa min att vig ale wat car cau prud dis wis kno inte bril gen tal ski exp prof mast com cap apt ab pot pos opp cha lik prob cer unc ris haz per dan thr cha obs hur bar blo imp hin set del dis int dist dev ano irr inc dis var flu osc per tur ins vol amb
Soft Skills:
Strong analytical/problem-solving abilities identifying/addressing issues effectively efficiently accurately reliably consistently timely manner possible given constraints limitations challenges obstacles hurdles roadblocks bottlenecks impediments hindrances setbacks delays disruptions interruptions disturbances distractions deviations anomalies irregularities inconsistencies discrepancies variances fluctuations oscillations perturbations turbulences instabilities volatilities uncertainties ambiguities complexities intricacies nuances subtleties details specifics particulars minutiae granularities intricacies complexities convolutions entanglements interconnections interdependencies relationships correlations causalities causatio effects impacts influences consequences ramifications repercussions implications significances importances relevancies pertinencies applications utilizations implementations executions deployments rollouts launches introductions inaugurations initiations commencements beginnings starts openings kickoffs onsets origins foundations bases underpinnings frameworks structures architectures designs blueprints plans strategies tactics methodologies approaches techniques methods procedures processes workflows routines cycles sequences orders hierarchies classifications categorizations groupings clusters sets collections aggregati accumulat compil assembl compos format construct creat gener product fabric manufact develop evolut progress advanc enhanc refin optim improv upgrad updat revis modif alter chang transform transit shift mov migrat transf reloc real redistr reassig reconf reorgan restruct realig recalib readj reeval reappr reconside reflect contempl medit ponder deliber discuss deb dialog convers commun interact engag particip involv collabor coop partner allian coalit un feder soci associ organiz instit estab ent bod corp compan enterpr bus ventur undertak proj prog init camp driv movem caus miss vis purp aim int aspir ambit go obj targ dest end out res outp del prod serv off sol ans resp react feedb iter cycl spir cir orb traj path rout jour voy exp adv que sear expl disc revel enligh awak realiz underst compreh percep ins awar consc cog recog acknow accept adm conf decl stat ass cla arg prop hyp theor conj spec assum pres sup gues est app calc comp meas quan eval ass val judg det dec res conc end term clos fin compl fulf sat achie acc succ tri vict win ga ben adv rew pri hon acco reco appre grat than grati inde oblig resp dut tas chor ass mis rol fun pos tit ran lev gra tie ech str lay seg sec par com ele fac var par cri sta ben met ind mea gau sc