Description
Security Cleared SC Contract
As a CA SME, you will leverage your expertise in CA Technologies' solutions to provide specialized knowledge, technical guidance, and support for the deployment, configuration, and maintenance of enterprise-scale CA products. This role will require you to serve as a trusted advisor, working closely with internal teams and clients to ensure the successful integration of CA solutions into the IT landscape.
Key Responsibilities:
- Product Expertise: Serve as the primary technical expert for CA Technologies solutions, including CA Automic, CA APM, CA PAM, CA Service Desk, and other CA products.
- Implementation & Configuration: Lead and manage the implementation, configuration, and optimization of CA solutions to meet client and business needs.
- Troubleshooting & Support: Provide expert-level troubleshooting and problem resolution for CA-related issues across various environments. Address escalations and ensure the smooth operation of CA tools.
- System Integration: Design and implement integrations between CA products and other enterprise systems (eg monitoring, service management, automation platforms).
- Automation & Optimization: Develop automation scripts and workflows to streamline processes and improve the efficiency of CA solutions.
- Security & Compliance: Ensure CA products comply with security standards, policies, best practices including access management and audit logging.
- Collaboration: Work closely with cross-functional teams including network security operations teams to ensure seamless integration of CA solutions within the broader IT ecosystem.
- Documentation & Reporting: Maintain detailed documentation related to architecture configurations troubleshooting procedures. Provide regular reports on system health performance improvements.
Required Skills & Experience:
- In-depth experience withCA Technologies products such asCA AutomicCA APMCA PAMCA Service DeskCA Identity Management or others.
- Strong expertise in system administration for Linux Windows other enterprise environments.
- Experience with automation tools such as Ansible Puppet or similar for configuration management of CASolutions.
- Proven track record in troubleshooting resolving complex technical issues related to CATools integrations.
- Experience in system integration building workflows for various enterprise solutions (eg monitoring CI/CD pipelines).
- Familiarity with ITSM frameworks (eg ITIL) experience using CAService Desk Manager or similar solutions.
- Excellent Scripting skills (eg Shell Python Java) for task automation integration troubleshooting.
- Understanding of security best practices applied identity access management within CAProducts.
- Strong analytical communication problem-solving skills.
Desirable Skills:
- Experience cloud environments (eg AWS Azure) CATools' integration cloud-based systems.
- Exposure CI/CD tools (eg Jenkins GitLab) related automation practices.
- Experience monitoring performance management using CAA PMor other enterprise monitoring tools.
- Knowledge containerized environments (eg Docker Kubernetes).
- Industry certifications such as CACertified Professional equivalent certifications.
Must Have current SC Clearance