Description
Location: Belfast
Mode: Hybrid
Type: Perm/FT
Mandatory Certification: Any Industrial Certification
Responsibilities:
- To provide L3 coverage for the Trade Surveillance Case Managers and associated products. This will involve working independently as well as collectively within the wider L3 function within Trade Surveillance to investigate, diagnose, and provide answers and solutions in a timely fashion on production issues.
- Communicating with the wider L3 function on daily standups around issues and their remediations.
- Working with GPA L1 and other L3 colleagues to triage, investigate, and resolve production issues.
- Resolve production issues independently where possible.
- Report status on issues to management with part responsibility on reducing them over the longer term.
- Work with the development teams where required for more complex issues to fix production issues.
- Monitor and resolve any production blockages (i.e., data pipeline flows).
- Work with the wider team to ensure runbooks are up-to-date and actionable.
- Understand ongoing work and its effects on the products, guiding teams on ways to improve production stability.
- Ownership of issues.
Skill Set:
- Excellent written and verbal communication skills.
- Strong problem-solving mindset.
- Independent working ability; able to manage their own time effectively.
- Responsible and diligent in their work.
- Understanding of web applications and data pipelines.
- Some domain knowledge of financial markets and data types.
- Some expertise in case management.
Technologies that are ideal to have a background in:
- Oracle PL/SQL
- Java
- Java Spark
- Autosys
- JSON