Outside IR35 contract jobs

Description

About Us
Rothschild & Co is a leading global financial services group with seven generations of family control and a history of over 200 years at the centre of the world's financial markets. Our expertise, intellectual capital and global network enable us to provide a distinct perspective that makes a meaningful difference to our clients, communities and planet. We have 4,200 talented specialists on the ground in over 40 countries around the world, enabling us to deliver a unique global perspective across four market-leading business divisions: Global Advisory, Wealth Management, Asset Management and Five Arrows. As a family-controlled business built on relationships, we place a huge emphasis on our people and finding the right colleagues to take our business forward. Rothschild & Co is committed to an inclusive and supportive environment where diversity and different perspectives are valued. We are focused on the attraction and recruitment, development and retention, and progression of high calibre talent to ensure we and our clients benefit from the value of difference.

Overview Of Role
We are seeking an IT Business Application Support Analyst to manage incidents related to IT business applications and services, primarily utilised by our Global Advisory Investment Banking teams. At the core of our Global Advisory operations is a CRM system supported by several surrounding applications. Consequently, the ideal candidate will need to have a good understanding of CRM systems, familiarity with a wide range of Microsoft M365 products, third-party vendor solutions, and the ability to quickly adapt to in-house developed systems. The IT Application Support Analyst provides 1st and 2nd line support, troubleshooting, and issue resolution for business applications to maintain their availability and reliability.

Key Responsibilities
Application Support: Provide 1st and 2nd line technical support for IT business applications, ensuring quick issue resolution and minimal disruption. Maintain comprehensive documentation and knowledge bases.

ITIL & ServiceNow: Apply ITIL best practices for incident, problem, change, and release management. Leverage ServiceNow to streamline workflows enhance service delivery,and ensure process compliance.

Monitoring & Alerts: Utilize monitoring tools to track application performance proactively identify potential issues,and manage alerts prevent disruptions.

Application Maintenance: Perform routine application maintenance including updates patches,and optimizations ensure smooth operation long-term stability.

User Training & Documentation: Develop deliver user training materials ensuring stakeholders equipped effectively use applications.Keep documentation updated support knowledge transfer.

Stakeholder Collaboration: Serve as primary contact application-related queries providing timely updates incidents service requests releases.

Performance Monitoring: Manage SLAs perform root cause analyses implement solutions improve application performance service delivery.

Reporting & Analytics: Generate reports performance incident trends using insights identify improvement opportunities enhance processes.

Experience Skills And Competencies Required
Minimum 1 year of IT support ,2nd line support or release management experience.
Excellent communication interpersonal skills engaging stakeholders all levels.
ITIL ServiceNow certifications preferred but not required.
Proficiency in ServiceNow similar IT service management platforms.
Strong analytical troubleshooting skills complex technical issues.
Familiarity with CRM systems Office 365 cloud platforms (e.g., Azure AWS) is plus.