Description
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates Corporation is an industry leading manufacturer of application-specific fluid power and power transmission solutions. The company has facilities around the world serving the automotive, industrial and Oil & Gas sectors. This position is part of the Sales & Marketing team, based in Cramlington Global Centre for Hose Manufacturing.
What To Expect
Working full-time from our Cramlington facility, the Field Service Engineer will be responsible for providing efficient and accurate end-to-end technical support and commercial relationship management to key accounts, project contracts, and related stakeholders. The role ensures alignment of customer requirements with internal objectives, supports the sales team, and leads development/production project teams using Gates' quality processes.
Key Responsibilities
- Provide expert product knowledge and technical support to drive sales and customer satisfaction.
- Advise customers on tailored solutions, collaborate on pricing, and identify opportunities for additional equipment.
- Prepare and review quotes, bids, proposals, and cost sheets.
- Deliver training, troubleshoot issues, and manage customer complaints in coordination with Key Account Managers (KAMs).
- Oversee product availability, packaging improvements, and specialty projects.
- Drive continuous improvement by enhancing tools and processes for standardization.
- Respond promptly to inquiries and liaise with internal teams and external stakeholders to achieve technical and strategic objectives.
- Ensure compliance with company policies and customer contract requirements.
About You
Required Experience:
- Degree in Engineering such as Mechanical or Industrial or a related discipline.
- A minimum of 5-7 years of proven experience working with similar products within the Oil & Gas industry.
Required Skills:
- Strong understanding of hose assembly processes and customer fulfillment/job planning.
- Experience in CNC machining project management; ERP systems (data entry export reporting).
- Proven ability to work collaboratively in a team environment with excellent communication skills; customer service skills.
WHY GATES?
Founded in 1911 in Denver Colorado Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' having a common goal of pushing boundaries materials science. We invest our people bringing real-world experience that enables us solve our customers' diverse challenges today anticipate those tomorrow.
WORK ENVIRONMENT
Gates is an Equal Opportunity employer committed ensuring equal employment opportunities all job applicants employees. Employment decisions are based upon job-related reasons regardless race sex color religion age disability pregnancy citizenship sexual orientation gender identity national origin protected veteran status genetic information marital status any other consideration defined law.
GDPR:
Gates are committed protecting your private data. Please see below link our Job Applicants Privacy Statement which we would ask you read full. By applying this position confirm that have read understood accept policy. https://www.gates.com/us/en/knowledge-center/resource-library/policies-and-statements/gates-job-applicants-privacy-statement.html
To apply please send current CV evidence your eligibility work UK Indefinite Leave Remain via indeed Human Resources Gates (U.K). Limited Tinwald Downs Road Heathhall Dumfries DG1 1TS.
ARE YOU DRIVEN BY POSSIBILITY?