Description
STORE LOCATION: Selfridges, Central London
TEAM LEADER RESPONSIBILITIES:
Customer Service
- Provides the full Morphe customer service experience in store, delivering sales to meet or exceed targets.
- Meets or exceeds all personal goals to positively contribute to the team and the store.
Service
- Provide excellent customer service and product knowledge, offering full service experience and/or simple service depending on customers needs.
- Positive representative of the Morphe brand, always demonstrating professionalism and poise.
- Support promotions, events and launches to deliver the intended experience for customers.
- Consistently elevate own artistry skills and the artistry skills of the team.
- Attends all required trainings and completes educational and developmental tools as assigned.
- Develops knowledge of trends in industry to provide best service possible and share with the squad.
Leadership
- Contributes to a productive and dynamic Morphe squad by connecting with employees, customers, and influencers.
- Act with professionalism and respect in all interactions with customers, co-workers, Manager and business associates.
- Fulfill Manager on Duty responsibilities including banking responsibilities, managing down time to be productive, maintaining cleanliness standards while ensuring customer service standards are met.
- Ensure that sales floor is a welcoming environment.
Operations
- Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the People team.
- Ensures cash handling standards are met; company funds are secured.
- Assists in execution of visual displays; merchandising; marketing standards ensuring store is consistently replenished.
- Assists in preparation/completion of accurate physical inventory as assigned.
- Assists with non-sell tasks as assigned by Management as part of daily responsibilities.
- Use POS accurately; train Beauty Artists on POS along with other operational tasks.
- Models time management behaviours; consistently follows Morphe personal appearance guidelines.
- Follows all safety/emergency procedures; identifies potential loss prevention issues.
- Perform additional duties as assigned.
QUALIFICATIONS:
Retail Experience
- Previous sales experience required.
Skills
- Excellent customer service; communication; organizational skills.
- Ability to multi-task & build relationships.
Flexibility
- Flexibility & ability to handle change positively.
Experience
- Cosmetic artistry experience preferred; management experience a plus.
Professionalism
- Demonstrated ability supporting business growth & consistently exhibiting professional behavior.
Availability
- Have/maintain flexible availability including evenings/weekends/holidays during peak traffic times.
Physical Requirements
- Able stand on feet for up to 8 hours & perform essential functions (with or without accommodation) without posing "direct threat" health/safety self/others.
Company Policy
The Company reserves right alter/change/abolish/combine jobs depending upon changing conditions. No recruitment agencies please.