Description
Overview:
This role focuses on the operational and commercial aspects of card loyalty programs, including the design, implementation, and management of cardholder promotions, benefits, and insurance services. These solutions enable issuers and merchants to reward and retain customers while driving increased card usage and engagement. The successful candidate will play a key role in expanding Domestic and Cross-Border transaction volume by enhancing card-linked offers and strengthening partnerships with merchants and aggregators. The position is based in the UK/London.
Role & Responsibilities:
- Secure merchant offers for card-linked loyalty programs by engaging directly with merchants, aggregators, or regional market development teams.
- Prepare proposals, budget forecasts, and presentations while managing account relationships, renewals, and P&L forecasting.
- Build, maintain, and execute a pipeline of business development opportunities with merchant partners.
- Drive issuer and merchant business growth through strategic quarterly business reviews, effectively articulating program success and the value of card-linked offers.
- Oversee key operational processes, including merchant onboarding, offer setup, and cross-functional coordination.
- Manage relationships with external vendors and aggregators to ensure seamless program execution.
- Monitor, manage, and report on program KPIs to assess performance and identify areas for improvement.
- Support and conduct regular business reviews with clients, ensuring high-quality program delivery and identifying new opportunities to enhance retention.
- Develop subject-matter expertise in merchant participation in card-linked offer marketing programs.
- Facilitate issue resolution between functional groups and management when required.
- Manage