Description
Role Title: Interim Commercial Transformation Manager - Leisure and Culture
Work Type: Temporary, initially for up to 6 months
Hours: Monday to Friday, 08:30 - 17:00 (37 hours per week)
Salary: Competitive, dependent on experience
Start Date: As early as February for the right candidate
Role Overview
The Council is seeking a highly skilled Interim Commercial Transformation Manager to lead and deliver a transformational programme within our Leisure and Culture services. This role will focus on redesigning, restructuring, and governing a commercially sustainable and community-focused leisure and culture offer. You will play a pivotal role in shaping the future of these services, ensuring they meet both financial goals and community needs.
Key Responsibilities
* Strategic Leadership:
* Lead the diagnostic, redesign, and implementation of a new operating model and staffing structure for Leisure and Culture services.
* Provide strategic direction to ensure the offer is robust, financially sustainable, and community-centric.
* Operational Oversight:
* Develop and execute a plan for delivering a traded Leisure and Culture service that is innovative and competitive.
* Optimize income streams and assess opportunities for new products, services, and operational efficiencies.
* Collaboration and Advisory:
* Work closely with the Senior Leadership Team and Transformation Team, providing expert advice and strategic insights.
* Foster cross-departmental collaboration to deliver a seamless community experience.
Key Principles
* Deliver a hybrid public and commercial model that maximizes income while meeting community needs.
* Continuously evaluate income, cost, return, and social value alongside market trends and demands.
* Foster a culture of excellence and innovation, empowering teams to deliver top-tier services.
* Emphasize cost management through optimized staffing, technology integration, and operational efficiencies.
* Prioritize customer experience by providing consistent, high-quality interactions and services.
Expected Outcomes
* Enhanced Community Experience:
* Deliver a reimagined offer that meets the diverse needs of residents and communities through targeted and universal services.
* Enable self-service for simple tasks, allowing council resources to focus on residents with the greatest need.
* Sustainable Operations:
* Establish a financially viable model supported by a clear medium-term financial plan.
* Develop a single, integrated team aligned with council values and a distributed leadership approach.
* Modernized Services:
* Transform the council's interactions with stakeholders, delivering a seamless, intelligence-driven, and customer-focused experience.
* Ensure services are accessible, efficient, and aligned with community aspirations.
Skills and Qualifications
* Proven experience in commercial transformation, preferably within leisure, culture, or public services.
* Strong leadership and project management skills, with the ability to manage large-scale change initiatives.
* Expertise in financial planning, income generation, and operational efficiency.
* Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.
* A results-driven approach with a focus on measurable outcomes and community impact.
Additional Information
* The role requires an evidence-based and intelligence-driven approach to decision-making.
* Flexibility to adapt to emerging priorities and challenges during the transformation process.