Description
Location: Hybrid (London)
Contract: End of Year
Main Purpose of Job:
Support the daily operation of the Key Accounts Team and the Business Support Team. Work closely with Key Account Managers to execute weekly, monthly, and quarterly reporting. Work with Field & Commercial Planning Teams to ensure execution is excellent and regularly receiving feedback to further enhance the relationships with accounts and the potential opportunities for business development.
Main Responsibilities:
- Support National Account Managers with deployment and execution of account plans, Joint Business Plans, ensuring compliancy to agreed trading terms.
- Support the implementation and delivery of approved multi-category channel strategy within the defined accounts. Engage with external stakeholders: Accounts’ Buying, Supply Chain Teams to facilitate seamless management of account finance, invoicing, product availability.
- Contribute to the full management of respective Accounts in close co-operation with Senior National Account Managers by maintaining project tracker updates and activity updates. Ensure all trackers are completed and submitted on time.
- Prepare performance reports and submit proof of performance for invoicing of specific Accounts. Complete all relevant PML documentation in a timely manner and in compliance with PML policies and procedures.
- Ensure timely coordination of account management activities including completing all information required from a compliance perspective and ensuring compliance in accounts.
- Conduct bi-monthly updates with Line Manager to discuss results vs. agreed KPIs. Conduct compliance checks to ensure that all agreed activities have respective POP.
- Work with PML resources and external service providers where necessary to address areas with compliance issues.
- Ensure coordination between Account Team, Customer Services Team, AR & AP functions to identify any relevant financial requirements/issues.
If identified, ensure all corrective actions are implemented to facilitate payments both inbound and outbound.
- Support effectively and timely for relevant accounts regarding inbound/outbound payments; manage late payments, queries, escalations; ensure accounts comply fully with PML requirements; provide POP; gather required data for PML finance backing up activity payment claims.
- Lead all debt-related queries; establish/implement new processes for debt collection/credit control management policies/procedures.
- For respective accounts support updating (NPL price changes) a database for each Financial Year Account Deployment Plan (ADPs) or update when needed ensuring that KAMs have an updated budgeting tool (ADP).
Ensure they are correctly updated monthly by each KAM; review ADPs providing analysis on Sales Allowances' Budget/performance against OB ensuring key stakeholders have full picture including Temporary Activity Approval Forms (TAAFs) review.
Identify differences/variances in ADPs versus contract/TAAF following up/querying KAMs resolving/reflecting correct data.
Analyze costs on total budget month-on-month following up variances obtaining reasons/justifications from KAMs regarding movement in costs.
Support PO creation reflecting cost per Key Account annually sharing updates on POs monthly reflecting changes including Trade Events costs.
Review Monitoring Tasks:
- Review SAP & COUPA POs via Key Accounts Financials report weekly following up KAMs regarding expected invoices/payment timelines;
- Review balances on a monthly basis enquiring from KAMs if further invoices expected or if PO lines can be closed keeping them updated/minimizing accruals.
Month-end & Year-End Accruals:
- Support BS team reconciling open POs accrued each month;
- Review KAM submissions supporting documentation validating accuracy/completeness.
Work Experience:
Some experience working with retailers, Marketing Service Organizations (MSO), or wholesalers. Proven track record planning/implementing activations in retail/key account environments. Working knowledge using basic financial measurements (margin / ROI / profitability calculations). Strong analytical skills identifying opportunities within channels proven track record developing relationships retail/key account partners/internal stakeholders across departments Ability work fast-paced environment.