Description
Customer Solutions SpecialistContract Duration: Until 30/01/2026Location: London (3 days onsite, 2 days WFH)Duties:- Recruit new Digital Marketing Agencies into partner program through targeted, proactive, high-touch approach- Manage and build practices with a set of newly acquired and existing set of Growth Partners, acting as their main point of contact and ensuring their continued high-touch engagement and joint go-to-market strategies to increase customer acquisition and growth.- Build effective relationships with partners to ensure alignment on priorities and goals- Contribute to partner new client acquisition strategy, leveraging channels and assets- Drive new service offerings in partnership with key partners- Develop training and enablement materials and deliver sales enablement to managed partners- Identify areas for improvement and develop initiatives to improve partner engagement and performance- Work cross-functionally to ensure customer success, onboarding, and support- Analyze performance metrics, identify trends, and make data-driven recommendationsRequired Skills:- Bachelor’s degree in Business, Marketing, or related field- 5+ years of experience in partnerships and business development, preferably in a SaaS or related industry- Excellent communication skills, both verbal and written- Proven ability to manage multiple projects and stakeholders simultaneously- Passionate about driving partner engagement and growth- Strong analytical skills with the ability to translate data into insights and actionsPreferred Qualifications:- Familiarity with Martech, Ecommerce and Digital Marketing Agency ecosystems- Experience working with small & medium sized service partners- Experience working across global time zones in driving partner engagement