Description
About Us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company; we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award-winning, collaborative and inclusive culture.
About the Role
We are seeking a highly skilled Salesforce Business Analyst to join our team on a 6-month contract, working with a leading Salesforce Automotive development partner. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion.
Key Responsibilities
- Drive and manage complex analysis initiatives, ensuring alignment with business objectives and technical requirements.
- Engage with internal and external stakeholders to gather, refine, and validate requirements.
- Produce all standard Agile delivery artefacts including user stories, process flows, wireframes, acceptance criteria, and business rules documentation.
- Collaborate with delivery teams to support the full project lifecycle from requirements gathering and planning through testing deployment and post-implementation reviews.
- Lead estimation sessions sprint planning backlog refinement stand-ups retrospectives ensuring a smooth transparent delivery process.
- Conduct detailed analysis documentation of automotive business processes focusing on areas such as DMS integration workflows.
- Identify opportunities for process improvement optimisation.
- Analyse document system integration requirements dependencies between Salesforce other platforms ensuring seamless data flow system performance.
- Act as a bridge between business technical teams facilitating communication ensuring clarity in objectives outcomes.
We Are Looking For
- Minimum of 5 years’ experience as a Salesforce Business Analyst ideally in complex Agile environments.
- In-depth knowledge of Agile methodologies hands-on experience in Agile project delivery.
- Proven experience in the automotive sector with expertise in DMS integrations business process mapping.
- Proficient in using JIRA for Agile project management collaboration.
- Excellent stakeholder management communication skills.
- Ability work independently collaboratively remote working environment.
If you are a results-driven business analyst with a strong automotive background passion for delivering impactful solutions we would love hear from you!
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here - https://www.citnow.com/app/uploads/2022/10/CitNOW-Group-Candidate-Privacy-Policy.pdf