Description
We are seeking an experienced Senior Operations Manager within Tenancy Services. This is a key leadership role responsible for delivering high-quality, customer-focused housing services, ensuring residents enjoy a well-managed environment while maximising rental income and tenancy compliance.
As a strategic and operational leader, you will oversee team leaders and supervisors, drive service improvements, and work closely with internal departments, external partners, and community stakeholders to enhance housing operations, resident engagement, and tenancy enforcement.
Key Responsibilities
- Lead the day-to-day management of housing services, ensuring excellent tenancy management, leaseholder services, and estate operations.
- Act as a key point of contact for Members, MPs, contractors, and stakeholders, ensuring a joined-up approach to service delivery.
- Drive community engagement and social inclusion initiatives, promoting safer and more cohesive neighbourhoods.
- Oversee tenancy enforcement, ensuring compliance with policies, leaseholder obligations, and anti-social behaviour (ASB) management.
- Collaborate with Crime Prevention Services and Safer Neighbourhood Teams to integrate crime prevention into estate management.
- Manage and monitor area budgets, ensuring the effective use of resources and cost-efficient service delivery.
- Provide strategic input into housing repairs, major works,and regeneration initiatives.
- Lead and manage staff conducting performance reviews training,and development ensuring teams meet service targets.
- Respond to complaints service enquiries,and Member/MP queries preparing reports as required.
About You
- Strong background in social housing management with proven leadership in tenancy services resident engagement,and operational management.
- Experience in budget management performance monitoring,and service improvement initiatives.
- Track record of successfully working with local authorities external agencies,and community organisations.
- Strategic thinker with the ability to drive service transformationand achieve high performance.
- Excellent communicationand stakeholder management skills.
- Strong knowledge of tenancy law,housing policies,and compliance regulations.
- Leadershipand team development skills to motivateandinspire high-performing teams
How to Apply
If you are interested in this roleand meet the criteria above apply today! If you do not hear from us within 48 hours your application has been unsuccessful.
FOOTNOTE:
If you feel that you are right for this job technically but the rate location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide.We are always keen tochatwithyou discreetly about your employment situation.Even ifyouare happyinyour current jobfor now we always welcome calls from Housing professionals keen tomake their introductionsfor future months or years.Our specialist team has a combined 100+ years' experienceinthis market.By applyingfor this positionyouare agreeingfor Carrington Westto holdand processyour personal data in accordanceto our Data Protection Policy. Yourdatawillbe sharedwith third party clients specifically relevantto any rolesyouhaveappliedfor.Ifatany stageyouwish towitdrawyour consentplease contactus.