Description
About the Role
As part of the Service Delivery team in the CMT vertical, you will be supporting a major cloud service provider's sales organization. We are seeking a detail-oriented Program Manager to manage the planning, coordination, and execution of strategies in Cloud Space. This role requires working 5 days from the office and close collaboration with sales leaders, clients, and internal teams to ensure efficient execution and optimal client experiences.
Responsibilities
Technical Evangelist (60-70%):
- Attend and/or conduct strategy planning call(s) with account teams to identify relevant in-room or Demo Gallery demos for all Cloud Space | London executive engagements.
- Work with the Cloud Space demo team, other Cloud Space sites, the CE organization and other key internal teams to ensure relevant, up-to-date and innovate technology is being showcased in the Cloud Space | London Demo Gallery.
- Develop and deliver engaging narratives based on prewritten scripts and filling in supplementary, customer-specific information for the Demo Gallery that showcase the value of Google Cloud solutions and provide high-impact demo experiences for all Cloud Space | London customer engagements.
- Facilitate innovation workshops (e.g., half day / one day workshops) based on pre-built framework when requested as part of an executive engagement, to identify potential customer use cases.
- Deliver demos of Google hardware (incl. Project Starline) to customers as / when requested.
- Optional: deliver the Culture of Innovation talk track as when requested.
Core/Scaled PgM (30-40%):
- Conduct initial planning call to understand client and sales team needs;
- Develop agendas based on client use cases and customer needs, using documentation provided by Cloud Space team;
- Gather required logistical information from sales teams (e.g., dietary restrictions, headcount, room setup needs) and communicate to the appropriate site teams;
- Source and align an appropriate speaker to each agenda topic.
- Conduct speaker preparation calls and know before you go calls to ensure speakers and sales teams are aligned and ready for the engagement. Confirm that each speaker has relevant talking points and content ready to go.
- Update agendas in Cloud Space tool to ensure sessions are properly tracked;
- Leverage templates to create and share meeting slide content (e.g., meeting slide deck) using templates.
- Ensure smooth execution during client engagements;
- Send post-event surveys document insights shared by account teams Track performance metrics;
- Collaborate with various departments ensure engagement success from on-site teams for day-of experience catering reception events AV demos product/technical teams session content;
- Complete necessary trainings if processes are updated or new product training is required.
Minimum Qualifications
A Bachelor's degree with 5–7 years of experience in Program management or Program Coordinator from SaaS/IaaS/PaaS domain Experience in strategic planning execution of cloud/software products Excellent planning organizing skills.Excellent written verbal presentation skills including comfort presenting executive C-level audiences.
Preferred Qualifications
Excellent organizational time-management skills.Strong communication interpersonal skills.Ability work effectively under pressure manage multiple projects simultaneously.Experience collaborating cross-functional teams.Familiarity cloud computing concepts.Experience delivering presentations demonstrations.Work model: Work from office 100%.