Outside IR35 contract jobs

Description

Job Location: Birmingham / London, UK
Job Type: Contract (6 months)
Is it Onsite/Remote/Hybrid: Hybrid

Job Brief: Agile Delivery Lead

Role Purpose:
We are seeking an experienced and dynamic Foundation Data Manager to join our global organization. The Foundation Data Manager will be responsible for overseeing and managing the Foundation Data and processes across our complex technology landscape, within ServiceNow. This role requires a highly collaborative individual who can work effectively with multiple global internal teams, external partners, and suppliers to ensure the accurate and effective management of configuration items throughout their lifecycle. The Foundation Data Manager will play a key role in development of the Configuration Management Community of Practice and will report into the Global Configuration & Data Integration Team Lead.

As the Foundation Data Manager, you will be the custodian of the CSDM foundation data within ServiceNow. This includes companies, locations, users, cost centers, product models, departments and groups. You will work alongside the Configuration Manager in delivering a reliable and robust CMDB to enable seamless collaboration with other IT Service Management teams and enhance operational efficiency. The Configuration & Data Integration Team owns the standards, processes and procedures for management of the CMDB and configuration items stored within. The team is also responsible for definition of any CMDB integrations with ServiceNow into other tooling's CMDBs as well as management of that data including definition of ETL processes, integration/reconciliation rulesets and ServiceNow workflows across WPP ET.

Key Responsibilities:
- Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices.
- Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined documented adhered to across organization.
- Manage maintain Foundation Data tables within ServiceNow ensuring data therein accurately reflects current WPP environment.
- Act as primary point contact for Foundation Data Management collaborating with internal IT teams external partners suppliers ensure alignment integration other ITSM processes.
- Foster strong relationships stakeholders across organisation drive adoption Foundation Data Management processes.
- Coordinate service owners technology teams other key stakeholders ensure CIs accurately aligned to Foundation Data elements required.
- Ensure accuracy completeness foundation data tables by regularly auditing validating foundation data.
- Develop implement data quality metrics reporting tools monitor health foundation data identify areas improvement.
- Provide regular reports dashboards senior management status foundation data management activities impact accuracy CMDB.
- Evaluate recommend tools technologies support management foundation data align existing processes.
- Drive automation foundation data management tasks improve efficiency reduce manual effort.
- Ensure that foundation data management tools integrated other ITSM tools processes build lead mentor team analysts specialists ensuring skills knowledge necessary perform roles effectively provide ongoing training development opportunities enhance expertise in foundation data identify opportunities process improvements implement changes enhance efficiency effectiveness configuration management process stay up date industry trends best practices service now foundational masterdata itsm incorporate them organizations practices.

Skill Requirements:
- Minimum 5 years’ experience in Datamanagement or related discipline large global organisation
- Proven experience managing structures tools multi-vendor environment
- Proven experience within servicenow ideally including csdm implementation experience
- Analytical mindset strong problem-solving skills attention detail
- Strong understanding structures sources organisation storage workflow
- Highly motivated flexible team player ability deliver timely professional manner
- Strong verbal written communication skills ability share insights stakeholders most appropriate format audience
- Ability work independently manage multiple priorities meet deadlines fast-paced global environment advocate driving efficiencies stabilization continuous improvement
- Itil itsm knowledge experience certifications advantage

Behaviours:
You’re open: We are inclusive collaborative; we encourage free exchange ideas; respect celebrate diverse views open-minded new ideas partnerships ways working.

You’re optimistic: We believe power creativity technology talent create brighter futures people clients communities approach all we do confidence try new seek unexpected.

You’re extraordinary: we stronger together through collaboration achieve amazing creative leaders pioneers industry deliver extraordinary every day.