Outside IR35 contract jobs

Description

Responsibilities:

- Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Provide on-call support on an as needed basis

Qualifications:

- Required experience with TCP/IP
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar Technical Support Centers
- Experience with Authentication Protocols a plus (Radius/TACACS)
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Experience with Cisco, Checkpoint, F5 Networks products is a plus
- Excellent written and verbal communication skills
- Fluent knowledge of English
- Knowledge of any other major European language will be an advantage