Description
Rate: £300.00 per day outside IR35
Duration: 6 months initially
Location: Manchester - 4 days per week
Overview:
We are seeking a skilled and detail-oriented professional to support our client's Technology Delivery and Commercial team in managing high-volume IT Infrastructure projects and commercial requests. This role involves close collaboration with internal Technology teams and third-party organisations to ensure smooth project execution and revenue generation from IT service requests.
Key Responsibilities:
Management of ServiceNow Requests:
- Drive consistency in all quotations produced.
- Ensure adherence to standard ServiceNow data flow processes.
- Escalate any deviations from the standard ServiceNow process.
- Develop clear and relevant dashboards to demonstrate team workload.
Management of Commercial Demand Requests:
- Maintain consistency in commercialisation of all external quotations.
- Build and sustain relationships with third-party customers.
- Keep all commercial finance spreadsheets up to date, ensuring alignment with current commercial rates.
- Hold Project Managers accountable for delivering all commercial requests.
Management of IT Inbox:
- Ensure timely acknowledgment of all IT requests.
- Escalate and act upon urgent requests.
- Log and acknowledge all CCTV footage requests.
Ideal Candidate Profile: