Outside IR35 contract jobs

Description

Working at Freudenberg: "We will wow your world!"

This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Company Overview:
Freudenberg Flow Technologies is a global provider of critical sealing and connector solutions, niche products and services to the global energy market including oil and gas, renewables and alternatives. Our strengths in material science, application knowledge, design capabilities and manufacturing capacity are supported by our focus on providing the highest level of customer service. Our employees serve a range of customers including oil and gas production companies, OEMs and engineering and service companies.

Benefits:
- Diversity & Inclusion
- Easily Reachable
- Personal Development
- Safe Environment
- Sustainability & Social Commitment

Location:
Port Talbot On-Site Freudenberg Flow Technologies Ltd.

Responsibilities:
- Provide first and second line technical support in a prompt, professional manner (On-Premise, Remote or via Phone/Teams Telephony)
- Provide the highest level of customer service to staff on all support queries.
- Record and track service desk issues through to their final resolutions.
- Analysis, diagnosis, and solution of client problems on OS and application level incl. management via Intune and MECM.
- Install and configure business devices in-line with standard system builds and configurations.
- Create and administer staff accounts and logins.
- Deliver global on-site technical assistance as required.
- Assist investigate advise the wider global support team on escalated complex issues.
- Investigate support critical infrastructure issues carry out agreed remedial actions.
- Liaise with external suppliers support teams when required.
- Coordinate develop training guides literature deliver this training if when required.
- Ensure changes are appropriately documented impacted associates comprehensively notified progress outage schedules (if an outage is unavoidable).
- Understand in-place business continuity strategies ensure they are enforced across the business.

Qualifications:
- Educated to HNC/HND or degree level in IT or sufficient experience in 1st 2nd line support.
- Microsoft / Apple certificates CompTIA A+ ITIL Foundation
- Strong working knowledge administrative experience core infrastructure services.
- Robust working knowledge experience Microsoft applications Windows operating systems.
- Experience Cisco network hardware routing IOS standards.
- Excellent analytical problem-solving skills.
- Strong timekeeping organisational teamwork skills.
- Excellent communication skills written verbal.
- Microsoft/Cisco certifications desirable.

Equal Opportunity Employer Statement:
The Freudenberg Group is an equal opportunity employer that is committed to diversity inclusion. Employment opportunities are available to all applicants associates without regard race color religion creed gender (including pregnancy childbirth breastfeeding related medical conditions) gender identity expression national origin ancestry age mental physical disability genetic information marital status familial status sexual orientation protected military veteran status any other characteristic protected applicable law.

Additional Information:
Joanne Dean