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Summer-Browning Associates
EUD Analyst
Description
Location:
Onsite - Southampton
About the role:
You will be responsible for ensuring the quality of the service provided is of a high standard, providing the customer with an excellent experience and delivering within the agreed SLA's.
Essential Skills:
The ideal candidates will hold Active SC and have an extensive End User Device analytical background, with the following skills/experience:
- Experience working in ICT operational delivery
- Experience of supporting Windows 10, smartphones, laptops and desktops
- Experience of resolving incidents, requests and problems
- Experience of identifying and delivering service improvements
- Experience of using ServiceNow.