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TESTQ Technologies Limited
Lead Private Cloud Engineer
Description
Overview
The Private Cloud Lead engineer part of the Private Cloud Platform team will take ownership of technical leadership of day-to-day operations and continued strategic development of our Private Cloud on-premise infrastructure, in order to ensure they are resilient, secure and simple to meet strategic objectives of the bank and supporting 24/7 banking operations. The role will also take responsibility for information security governance, within Technology.
Role & Responsibilities
- On-call support and escalation point to support 24/7 banking operations as agreed with your line manager
- Lead on major incidents working with key stakeholders during such events and providing technical management and oversight to resolution.
- Hands-on management of networking and telephony services operationally, to ensure services perform in line with agreed service levels and in a way that is both resilient and efficient.
- Day-to-day escalation point of the Private Cloud Platform team.
- Continuously improve the quality and efficiency of the services provided with a real focus on automation, integration, and efficient delivery.
- Working aligned to strategic roadmap for the continuous improvement of platforms, based on the priorities of the business.
- Identify and build relationships with key consumer groups across Technology, to ensure Private Cloud platform services are positioned to enable their objectives, and the wider objectives of the bank.
- Work with Platform Manager to develop the Private Cloud team to ensure it has the right skills, competencies, and experience to succeed.
- Ensure the bankβs Private Cloud platform and security operations are well governed; that operational procedures and standards are well documented; consistently followed; records maintained appropriately for a regulated environment.
- Proactively work with architecture teams to ensure Private Cloud platform services are developed in line with the bankβs wider technology strategy.
- Maintain an up-to-date view of financial services regulation relating to your areas of responsibility; ensure operations under your control remain compliant.
- Support supplier relationships ensuring suppliers consistently achieve expected levels of service.
- Proactively identify/manage operational risks; ensure they are recorded in operational risk log; mitigating actions agreed.
Mandatory Skills
- Substantial experience delivering critical IT infrastructure services in a regulated environment.
- Strong hands-on understanding physical/virtual infrastructure/systems data center environment.
- Experience managing suppliers ensuring they consistently meet commitments deliver high standard service.
- An experienced systems engineer solid systems administration scripting skills.
- Demonstrable experience administration/support Windows Server technologies VMWare NSX Dell VxRail IDPA SAN infrastructure Active Directory Avamar PowerShell Qualys Sophos SCOM Dell RecoverPoint
- Deep technical knowledge VMWare technologies
- In-depth experience network topologies common network protocols/services (DNS HTTP(S) SSH FTP SMTP NFS SMB)
- In-depth practical experience supporting Windows Linux operating systems enterprise environment.
- Experience SQL Oracle clustering services
- Experience performing analyzing network traces
- Understanding information security best practice associated security principles regulations.
- Experience working offshore teams third-party suppliers performing support maintenance activity resolving issues.