Description
NetSuite Technical Support Specialist:
Responsibilities:
System Support:
Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.
Process Optimization:
Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.
Access Provisioning:
Work with application owners and management to follow the proper processes to grant user access.
Maintain documentation for Compliance leveraging ServiceNow.
Compliance & Reporting:
Assist with system audits.
Provide samples, reports and other documentation in a timely manner, as requested for audit.
Cross-Functional Collaboration:
Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.
System Errors & Troubleshooting:
Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.
Audit & SOX Compliance Support:
Assist in system audits ensuring systems comply with SOX regulations and other internal controls.
General IT Support:
Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.
Qualifications:
Experience supporting financial and HRIS software applications, or similar systems.
Solid understanding of SOX compliance and experience working within regulated environments.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Proficiency in Excel and other data analysis tools for troubleshooting and reporting.
Skills:
Detail-oriented with a keen eye for accuracy.
Strong problem-solving skills and the ability to manage multiple priorities.
Excellent interpersonal skills for effective vendor and internal communication.
Adaptive and proactive in resolving issues and implementing process improvements