Description
About Us
The Company:
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product:
Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social ads.
About The Role
We're seeking a passionate Solution Consultant to help our clients get the most out of the dotdigital platforms. As a Solution Consultant you would join our ever-growing Solutions Consultancy team.
Our Solutions Consultancy team collaborates and provides exclusive consultancy to our Sales and Customer Success teams to ensure we provide the best technical solutions for our client's needs. Unlike other businesses; our Solutions Consultants don't just demo all day; instead they focus on understanding clients' technical solutions to ensure long-term customer success.
Our Solutions Consultants have the right tools and knowledge to provide technical consultancy throughout the sales lifecycle and beyond. We always go one step further; often building POCs to demonstrate our platform's capabilities.
You will be required to be a technical entrepreneur; innovative in showing clients how platforms can be configured to meet their needs.Imagine a client seeking a unique tailored solution - it's up you envision what's possible & define requirements.
Your skills in solutions analysis & documenting stakeholder requirements will ensure that client's expectations are always exceeded.As liaison internal client & partner development teams your role will shape these endless possibilities.As Solution Consultant you will be expected platform guru.Full training support provided so you're ready discuss extensive platform capabilities including API.You must communicate effectively different levels stakeholders giving them confidence dotdigital suitable their needs.Every day is different for Solution Consultants who continually growing adapting.We regularly have training days always looking better ourselves.We're incredibly passionate about advising consulting ensure all stakeholders have positive experience.Internally strive personal development support mindfulness well-being outset.
Roles And Responsibilities
- Working closely with Sales/Account Management Custom Solutions Professional Service teams supporting them across entire sales lifecycle.
- Translating clients' prospects' email marketing requirements into technical solutions using both pre-sales business analysis skills.
- Building POCs in platform effectively demonstrate your solutions.
- Working global clients partners at all levels seniority roles including sales technology marketing development project management.
- Communicating confidently individuals across global business gather information through verbal written communications.
- Delivering presentations online demonstrations promote dotdigital platform prospects clients.
- Analysing writing client requirements global Custom Technical Solutions team create functional specifications.
- Cross-departmental organisation project management pre-sales completion RFIs RFPs.
- Providing new client technical briefings alongside Project Managers onboarding.
- Training new employees benefits functionality platform.
- Providing feedback Product team help shape products.
About You
3+ years' experience in Solution Engineer/Consultant/Architect Role
Self-motivated innovative strong problem-solving skills
Strong communication skills written verbal
3+ years' experience data analysis (ETL DB) Business Analysis
Create articulate process diagrams including flows Use Case Diagrams (UML)
2+ years applied experience web development languages (e.g HTML CSS Javascript) REST APIs beneficial but not necessary
Email marketing industry experience beneficial but not necessary
Essential intermediate knowledge eCommerce CRM Solutions (Magento/Salesforce/Shopify/Dynamics)
Essential intermediate knowledge Office 365 Suite Postman
Why Us About
Don't just take word for it hear what future colleagues say about working in team: "I joined team fairly recently been made feel incredibly welcome there's wealth knowledge draw on everyone supports each other get job done It's also great work business where solutions consultancy valued essential part business growth strategy." - Scott - Solution Consultant
Interview Process
15min Screening Call Team Talent
1st Interview EMEA Head Consultancy
2nd Practical Interview EMEA Head Consultancy EMEA Director Professional Services
Some Of Our Global Benefits
Parental leave
Medical benefits
Paid sick leave
Dotdigital day
Share reward
Wellbeing reward
Wellbeing Days
Loyalty reward
DEI Commitment
As equal opportunities employer we are committed equality all its practices regard race religion national origin age sex marital status ancestry physical mental disability veteran status sexual orientation.If you have any additional requirements adjustments assist application then please don't hesitate contact us advise how we can best support you.Legal statement No agencies/recruiters please.We are only accepting applications directly from applicants.If you're recruiter please refrain reaching out staff about this position.Anything contrary treated unsolicited approach under applicable data protection law.