BC
Biological Consulting Europe Ltd
Contract Manager
Description
Location: Paddington, London
Salary: Up to 75k
Company Overview:
An established, stable building maintenance contractor is seeking a Contract Manager for a brand new commercial property in the Paddington area of Central London.
Role Overview:
The successful candidate will provide first-class customer service and will be responsible for organizing, managing, and motivating the maintenance team. The role reports directly to the Area Director.
Working Hours:
Monday to Friday, 8 AM - 5 PM
Main Duties:
- Ensure client satisfaction levels are consistently high to develop the contract and increase portfolio/contract responsibilities.
- Maintain an in-depth knowledge of the contract and demonstrate this during internal monthly contractual review meetings with senior management.
- Ensure contractual levels are obtained and exceeded.
- Meet contractually agreed KPIs / SLAs.
- Attend strategic contractual/operational meetings with clients weekly or as required.
- Ensure successful completion of all reactive and PPM works orders on time while meeting KPIs and SLAs as necessary.
- Provide leadership and management to the site team as needed.
Applicant Criteria:
- Recognised apprenticeship; fully electrically or mechanically qualified (e.g., C&G, HNC/HND).
- Proven experience managing blue chip buildings.
- Experience managing P&L and budgets.
- Ability to prioritize and solve problems under pressure using innovative solutions.
- Team player committed to working in a quality professional environment.
- Strong people management skills.
- Excellent written and verbal communication skills.