Description
Job Overview
AMS, a global total workforce solutions firm, is partnering with Tesco IMS to support contingent recruitment hiring. We are seeking a Digital Product Owner for a 12-month contract based in Edinburgh, Glasgow, or Newcastle Upon Tyne, working on a hybrid model.
Company Background
Tesco IMS deals in personal insurance services, including pet insurance, home insurance, motor insurance, and travel money. They are committed to working with heart, helping customers and looking after their people with warmth and friendliness.
Role Description
You will join the Insurance Money and Services team, playing a crucial role in developing IMS capabilities, particularly in customer experience for IMS registration and login. This role is essential for serving customers across all digital channels, including sales, servicing, and claims.
Key Responsibilities
- Data Collection and Management: Manage Security & ID considerations. Ensure accurate data collection, tracking, and integration across digital channels.
- Collaboration and Communication: Work closely with marketing, product, and technology teams to align analytics with overall business objectives. Communicate findings and recommendations to non-technical stakeholders effectively.
- Agile Backlog Management: Create, review, and prioritize the backlog which aligns to the product vision and creates value in line with OKRs. Review the backlog and work with other Product Owners on coordination of dependencies and, where necessary, reprioritize the work and deployment of resources to achieve the desired outcomes. Create and utilize feedback loops to monitor performance.
- Leadership and Direction: Communicate and explain technical details and priorities to teams and/or stakeholders, ensuring alignment. Support team members in their understanding of what needs to be done and how this relates to the broader outcomes.
- Product Development: Define and deliver products or solutions that meet customer needs by selecting the best possible approaches available. Plan, create, and coordinate the identification of artefacts related requirements and decisions. Ensure the information is readily available and communicated to the wider organization.
- Business Case: Create business cases as required that outline the feasibility and benefits to the business and/or the customer.
Skills and Qualifications
- Digital Product Owner experience in a related industry.
- Experience working with digital partners, technologies, and tools.
- Strong communications skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
- Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
- A relentless customer focus, ensuring the development of exceptional digital customer experiences that deliver customer and business value.
- Ability to prioritize and work in a fast-paced organization, prioritizing individual and team backlogs on activities that add most value.
Desirables
- Previous Financial Services experience is ideal.
- Experience of working with Technology, Security & ID applications.
- Experience working in an agile change environment.
Why Tesco Insurance and Money Services?
- Seeing your impact all around you: there's no better feeling.
- Helping colleagues and serving customers, communities, and the planet a little better every day.
- Dealing in the personal - from pet insurance to travel money.
- Everything done is about making things better, not just for others, but for you too.
- Bags of choice and plenty of development opportunities.
- Always being heard and finding balance that works for you.
- Feeling totally at home in a place where everyone's welcome.
Next Steps
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment, you will be working as an external resource engaged by AMS.