Description
HEROS 2.0 Business Analyst
Background:
The Humanitarian Emergency Response Operations & Stabilisation (HEROS) programme provides the Foreign, Commonwealth & Development Office (FCDO) with a set of capabilities for responding to humanitarian crisis and conflict across the globe, including:
- Early warning and analysis of humanitarian and conflict risk
- A Standing Humanitarian Advisory Team (to support the global FCDO network to prepare for and respond to humanitarian crises)
- Scalable Humanitarian & Conflict Expertise (rosters of external experts that be deployed into FCDO’s overseas posts or onto time-limited assignments)
- Humanitarian Procurement & Logistics (management of humanitarian relief stockpiles and response equipment, and their deployment into challenging contexts globally at speed and scale).
- Humanitarian expert deployments into UN agencies calling for surge capacity to respond to crises
We are now working on HEROS 2.0, its successor programme, which will deliver similar capabilities into the future. As with the current programme, HEROS2.0 will involve delivery through commercial procurement, grants and MOUs, and also the complex transfer of people (under TUPE regulations), assets, digital systems and data from HEROS 1 suppliers to the future HEROS 2.0 operating model.
Purpose of the Role:
The Business Analyst will support finalisation of the Target Operating Model for the humanitarian and conflict response capabilities to be delivered through HEROS 2.0, and the translation of that model into requirements for a commercial contract to be procured.
Specific responsibilities include:
Review and constructive challenge of existing work on the Target Operating Model.
Facilitate engagement with key stakeholders to gather, manage and validate requirements and user needs (through interviews, workshops and document analysis).
Finalise the definition of As-Is and To-Be business process models and coordinate their sign-off.
Support the translation of business needs and processes into requirements for commercial contracts to be procured (in collaboration with commercial specialists).
Programme benefits identification and monitoring.
Decision-making relating to policy, strategy and technical approaches to humanitarian/conflict response will remain with FCDO civil servants, supported by the functional skills and outputs of this role.
Knowledge, Skills and Technology Requirements
Essential
Target Operating Models
Business Process Outsourcing
Government Project Delivery standards and processes
Desirable
Awareness of work on international development/humanitarian action/fragile & conflict-affected states
Government business case frameworks
Digital system delivery
Procurement of Expert advisory, HR management and/or procurement & logistics services
Essential
Business process analysis and modelling
Business requirement gathering and definition
Business solution design
Facilitation
Communication and presentation
Influencing and problem solving
Desirable
System analysis
Impact and benefit analysis
Essential
Proficient in Microsoft 365
Desirable
An understanding of AI, machine-learning and other innovative technologies
An understanding of the design, build, testing and/or operation of information management systems used in business process outsourcing, HR management services, procurement & logistics