Description
Our client, a leader in healthcare education and training, is seeking a dedicated Customer Service Representative to support their customers and faculty, ensuring a seamless experience with online courses and real-time lectures. This role involves primary email, Zoom, and chat support, along with phone support as needed. Ideal for someone looking to expand their customer service expertise, this position offers opportunities for professional growth in a supportive and team-oriented environment.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM PST weekdays, 5 AM - 1 PM PST on weekends
Key Responsibilities
Customer Support:
- Interface with customers via email, chat, Zoom, and phone providing prompt and courteous assistance.
- Answer incoming inquiries and engage with clients in a friendly, professional manner while actively listening to their concerns.
Zoom Course Facilitation:
- Assist faculty in initiating Zoom courses.
- Ensure smooth course kick-offs.
- Provide customers with assistance in getting signed into Zoom.
Inquiry Management:
- Answer phone inquiries.
- Respond to website form submissions.
- Handle general customer inquiries regarding course approvals, receipts, and certificates of attendance.
CRM Management:
- Track and log customer interactions within Salesforce CRM.
- Maintain accurate and organized records.
Collaborative Communication:
- Collaborate with management to stay updated on new services, policies, and procedures.
- Offer support and solutions in line with the company's customer service policies.
What Success Looks Like
Seamless Course Access:
- Efficiently assist customers in accessing live courses with minimal disruptions.
Positive Customer Experience:
- Provide friendly professional service that supports customer needs reflecting company values.
Organized Communication:
- Maintain accurate up-to-date records in the CRM
- Ensure clear communication with the team on customer inquiries
Collaborative Teamwork:
- Work effectively within a small supportive team contributing to a cooperative detail-oriented culture.
Qualifications
Fluent English:
- Excellent written verbal communication skills in English.
Organizational Skills:
- Highly organized strong attention to detail able to manage multiple tasks accurately.
Tech-Savvy:
- Comfortable working primarily from a computer managing an email inbox familiar with Zoom.
Team Player:
- Able to work collaboratively in a small supportive team environment.
Nice to Have
Sales/Marketing Experience:
- Familiarity with sales or marketing principles is a plus.
CRM Knowledge:
- Experience with Salesforce or other CRM platforms is beneficial though not required.
Education:
- Applicants with or without a college degree are welcome to apply.
Opportunity
This is an excellent opportunity for a detail-oriented customer-focused individual to make a meaningful impact on the customer experience in the healthcare education industry. If you're organized communicative tech-savvy we encourage you to apply!
Application Process
To be considered for this role these steps need to be followed:
1) Fill in the application form
2) Record a video showcasing your skill sets