Description
Key Skills/Experience:
- Contact centre transformation/optimisation and experience working with IVR systems to design system workflows
- Experience delivering omni-channel journeys across several different sales channels
- Ability to turn insights into strategic recommendations
- Experience planning, conducting, analysing and presenting back quantitative and qualitative research studies
- Delivery of optimal user journeys
- Deep understanding of customer requirements
Role Overview:
Our client is a globally recognised technology solutions specialist, currently engaged with a tier one mobile network operator on a key transformation project. They are recruiting for a UX Designer to join their team on an initial 3-month contract for a Contact Centre transformation project.
Contract Details:
- Duration: 3-month contract
- Rate: £405 per day (Outside IR35)
- Location: Leeds/Stoke/Reading (Must be willing to travel to other offices on a weekly basis)
Project Focus:
- Voice/Chat/Email/Messaging/Contact Centre/Transformation