Description
Business Process Analyst - 3-month contract - (Hybrid)
My Customer is looking for an experienced
Business Process Analyst
to support a
Service Management Review
across multiple departments. The primary objective is to establish
service desks
within key departments, ensuring streamlined and effective service management processes. Initially, the project will focus on a few key departments, with the potential for further expansion.
The successful candidate will work closely with stakeholders to
document current processes
,
create process maps
, and provide insights for
service improvements
. A strong background in
ITIL frameworks
and
Process Mapping
is essential, along with expertise in
requirement gathering
and business analysis best practices.
Key Responsibilities of the Business Process Analyst:
Conduct business process analysis across departments to assess current service management approaches.
Develop detailed process maps to visualize and standardize workflows.
Identify opportunities for process optimization and service improvements.
Collaborate with stakeholders to define requirements for new service desks.
Support the development of ITIL-aligned service management frameworks.
Provide documentation and recommendations for best-practice service management structures.
Work with cross-functional teams to ensure smooth implementation of new processes.
Key Skills & Experience:
Proven experience as a
Business Process Analyst
, ideally within
Service Management or ITSM projects
.
Strong knowledge of
ITIL frameworks
and service management best practices.
Expertise in
process mapping tools
(eg, Visio, Lucidchart, BPMN).
Experience in
gathering business and technical requirements
from multiple stakeholders.
Ability to analyse complex workflows and present
clear, actionable recommendations
.
Excellent stakeholder engagement and communication skills.
Experience working across multiple departments or in a
matrix environment
is a plus.
This Business Process Analyst is required onsite in London on a hybrid basis.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at 'VIQU IT Recruitment' on LinkedIn, and Twitter: @VIQU_UK