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Infoplus Technologies UK Ltd
Servicenow Senior Tech Lead
Description
Will the role be 100% remote, hybrid or 100% office?
Hybrid (3 Days Work from Office)
If the role is hybrid/office based specify location:
Wokingham
Duration of assignment:
6 months
Role description:
Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM). Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions. Should provide technical expertise to evaluate the impacts and links between structure, people, process, and technology. Strong knowledge in ITAM.
Key responsibilities:
- Deep understanding of the key technologies used by building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
- Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions.
- Hands-On experience on MID Server Integrations.
- Implementation experience in ServiceNow Discovery & ITAM modules.
- Hands-on experience in hardware/software asset reconciliation.
- Experience in installing HAM/SAM Modules.
- Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment.
- Hands-on experience in Creating and maintaining API's and data integration processes between ServiceNow and other services.
- Should be able to build customized dashboards and reports based on client's requirements.
- Implementation and customization of Agent Workspace and Service Portal.
- Having knowledge of ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred.
- Should have experience in deploying packages across test/prod instances.
- Having ATF experience is preferred.
- Must have interest to coach/mentor junior engineers and deliver assigned tasks.
Key skills/knowledge/experience:
- Hands-on development experience in the ServiceNow platform notably ITSM, ITOM, ITAM
- Experience with Agile and Scrum development approaches
- Strong experience in Integrations with 3rd party tools using (web services, SOAP,email,MID,etc.)
- Experience in loading data into SNOW from third party system using Web Servicesand Import Sets
- Should have experience at UI Scripting , UI Action UI Policy , UI Macro , Business Rules , Workflow development , service-now admin , ReportinginServiceNow SQL , Database viewinServiceNow
Person specification:
Negotiating skills; client facing; communication; assertive; team leading/team member skills; supportive.