Description
About Us
United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales).
What We Offer You
As our Client Success team member, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience.
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale; ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients once they have signed the contract from the initial planning stages through the delivery of events.
- Maintain accurate records of client interactions contracts and agreements using our CRM.
- Provide daily support to sponsors to facilitate their registration through our internal management systems.
- Build an internal knowledge base and help with onboarding new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What We Expect From You
We Are Looking For Candidates Who:
- Take ownership of everything you do; be proactive; follow through on commitments.
- Are well-organised; detail-focused; display ability to structure prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results.
- Have a UK work permit.
- Are fast learners; competent with new systems.
- Proficient in CRM software and Google Docs Editors suite.
- Have 3+ years of experience in client management account management or customer success roles.