Description
Senior Product ManagerMUST HAVE CENTRAL GOVT. EXPERIENCELocation: Manchester (North West preferred) – 2-3 days on-site (potentially up to 4 days per week)Duration: 15 to 24 monthsProgramme Type: Waterfall (not Agile)Key Responsibilities:Define and communicate product vision and strategy for contact centre solutions, ensuring alignment with business needs and government priorities.Develop and manage the product roadmap, ensuring delivery of critical contact centre infrastructure enhancements.Collaborate with stakeholders across contact centres, customer service teams, and IT to optimize digital service offerings.Ensure all product development aligns with government regulations and security standards for contact centre operations.Develop risk and issue management plans, proactively mitigating potential blockers in a large-scale contact centre transformation programme.Essential Requirements:Proven experience working on contact centre products, platforms, or digital services.Strong background in product management within government and large-scale programme environments.Expertise in traditional, structured project management (Waterfall) with excellent planning, risk, and issue management.Strong ability to develop and present detailed plans to senior stakeholders, building trust and confidence in delivery.Experience in critical infrastructure projects, particularly in customer service and digital transformation.Ideal Candidate:Based in the North West region for easier access to Manchester.Strong understanding of contact centre metrics, workforce management, and omnichannel service delivery.Comfortable working in a non-agile environment, focusing on structured delivery and programme governance.