Description
About Us
YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
The Role
As the HR Business Partner for our Sales and Customer service team, you'll play a crucial role in managing the entire employee lifecycle, developing targeted training programs, resolving ER cases, and performing HR administrative duties to support the team's HR functions.
Requirements
- Manage the end-to-end employee lifecycle including talent acquisition onboarding performance management and offboarding.
- Develop and implement innovative recruitment strategies to attract top-tier talent for our Sales and Customer Service departments.
- Collaborate with the L&D manager to assess training needs and develop targeted training programs tailored to the Sales and Customer Service team.
- Serve as a strategic advisor to Sales and Customer Service leaders on HR matters.
- Handle complex employee relations cases ensuring compliance with legal company standards fostering a positive work environment.
- Provide comprehensive HR administrative support including managing HR databases processing employee requests maintaining records facilitating HR processes to ensure efficient operations within the Sales and Customer service team.
- Ensure HR practices align with business goals comply with all regulatory legal requirements.
- Promote a culture of continuous improvement innovation within the Sales Customer service team.
Essential
- Proven experience as an HR Business Partner or standalone HR Manager particularly within Sales or Sales-driven environments.
- In-depth understanding of entire employee lifecycle best practices in HR management.
- Strong experience in handling ER cases providing HR administrative support.
- Excellent communication interpersonal skills capable of effectively engaging with all levels of organization.
- Ability to manage multiple projects dynamic tech-oriented environment.
Desirable
Familiarity with HiBob Workable other HR systems for employee management payroll recruitment.
Benefits
Why join YouLend?
Award-Winning Workplace: YouLend has been recognised as one of Best Places to Work 2024 by Sunday Times for being supportive diverse rewarding workplace. Award-Winning Fintech: YouLend has been recognised as Top 250 Fintech Worldwide company by CNBC.
We Offer Comprehensive Benefits Package That Includes:
Stock Options
Private Medical insurance via Vitality
EAP with Health Assured
Enhanced Maternity Paternity Leave
Modern sophisticated office space in Central London
Free Gym in office building Holborn
Subsidised Lunch via Feedr
Deliveroo Allowance if working late office
Monthly office Masseuse
Team Company Socials
Football Power League / Squash Club
At YouLend we champion diversity embrace equal opportunity employment practices. Our hiring transfer promotion decisions are exclusively based on qualifications merit business requirements free from any discrimination based on race gender age disability religion nationality or any other protected basis under applicable law.