Description
Overview:
We are seeking an experienced Security Control Centre Programme Manager to lead and oversee the operations and development of our security control centre in
Kenya
. The ideal candidate will have a strong background in security systems management, including CCTV operations, and experience managing large-scale security programs.
Key Responsibilities:
Lead the implementation and ongoing management of the Security Control Centre, ensuring seamless operation of CCTV surveillance systems.
Develop and enforce security protocols, procedures, and best practices in alignment with company policies.
Oversee the installation, maintenance, and upgrades of CCTV and other security systems.
Manage and coordinate a team of security operators, technicians, and external contractors.
Monitor security footage and ensure prompt responses to security incidents.
Analyse security data to identify trends, vulnerabilities, and improvement opportunities.
Collaborate with local authorities, law enforcement, and security partners as necessary.
Develop training programs for security personnel on CCTV operations and security protocols.
Prepare and present reports on security operations and incidents to senior management.
Manage budgets, contracts, and vendors for security-related services and technologies.
Qualifications and Experience:
Bachelor's degree in Security Management, Criminal Justice, Information Technology, or a related field.
Proven experience in managing security operations, including CCTV systems and control room environments.
Strong understanding of security technologies, including video surveillance, alarm systems, and access control.
Experience leading security teams and managing external vendors.
Proficiency in using security management software and incident reporting tools.
Familiarity with security regulations and standards applicable in Kenya.
Excellent analytical, problem-solving, and communication skills.
Strong leadership skills with the ability to manage a high-pressure environment.
Preferred Skills:
Experience working within the retail, hospitality, or logistics sectors.
Knowledge of cybersecurity protocols related to physical security systems.
Certification in security management (eg, CPP, PSP) is a plus.
Experience managing projects with tight deadlines and large-scale deployments.