Description
Company Overview
Payman Club is looking for a General Manager to join us in the stunning Orkney Islands! Breathtaking views, unforgettable experiences. Apply now!
Starting Date
April 2025
Employment Type
Full-time
Address
The Pierhead, 15 Victoria St, Stromness KW16 3AA
Accommodation
Accommodation can be provided with an adjusted rent.
Work Authorization
UK work authorization is required.
Salary
Start from ÂŁ32K per Annum.
Tasks
Role Overview
Lead and take responsibility for the property operations, the teams within it and the guests who stay in the property. The General Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience.
Key Attributes of the Candidate:
- Outstanding leader, with the belief and drive to make our residents’ lives better.
- Customer focussed.
- An ability to work and build an excellent rapport with people.
- Experience of leading and motivating a team.
- Representing the company widely within the local community.
- Confidentiality.
Key Responsibilities
People Management:
- First point of contact and visible presence to guests by delivering high quality service at all times.
- Ensuring property teams meet highest levels of service while building relationships with guests, championing their experience, taking on board feedback and managing expectations.
- Address issues efficiently while balancing financial constraints of business.
- Respond timely to any complaints made by guests ensuring full details are recorded.
- Provide support to individual guests regarding ad hoc issues as they arise.
To ensure effective recruitment, management and training of staff in accordance with Payman Club Human Resources policies:
- Undertake day-to-day supervision of property staff ensuring smooth running of community.
- Monitor/evaluate staff performance addressing issues as they arise while encouraging development for high quality services delivery.
- Manage attendance issues ensuring service levels are maintained within budget constraints.
- Ensure administrative processes associated with employment comply with company policy/statutory obligations.
- Ensure all staff receive Induction training per local practice/Payman Club policies/procedures.
- Consult/inform staff regarding relevant issues within properties/company.
Finance:
In conjunction with Operations Manager & Finance Manager:
- Prepare/monitor annual budgets for property
- Deliver all contractual services within approved budget parameters
- Ensure timely collection from guests
- Assist in promoting sales of other services provided by Payman Club or associated companies
Property:
Understand/compliance legal/regulatory constraints involved in managing property:
- Plan/implement routine/preventative maintenance program throughout property
- Ensure appropriate/timely/cost-effective response requests for maintenance logged/tracked properly
- Engage contractors when necessary ensuring adherence to Payman Club policies/procedures during site work
Through regular inspection ensure high-quality environment maintained throughout property
Health & Safety:
Designated person responsible for Health/Safety matters:
– Provision safe environment for guests/staff/visitors
– Comply legislative/local/companywide Health/Safety requirements/policies/procedures
Site Facilities:
Manage functions (including restaurant) provided by Company benefiting guests/visitors:
– Collaborate other Payman Club staff ensuring successful implementation development/redevelopment schemes attending Site Meetings on behalf Management Company
General Responsibilities:
Be involved sales process compliance statutory legislation delivering excellent customer experience during sales process; deliver additional products/services promoting “Payman Club” brand; keep Operations Manager briefed on running matters regularly; prepare reports/documents required Senior Managers or Directors; attend meetings/training courses reasonably required including overnight stays away from home; maintain cleanliness outside/public areas hotel preparing them following day’s events; set up restaurant breakfast; prepare/serve healthy breakfast/lunch/afternoon tea; ensure rooms clean/tidy/furnished accommodate guest needs providing basic housekeeping duties including replacing linen/restocking supplies/vacuuming/dusting/rearranging room after check out cleaning public areas transporting dirty linen restocking clean linens performing other duties commensurate post
Accommodation Requirements
Onsite live-in member able cover shift gaps deliver service requirements respond emergencies
Requirements
Attributes, Experience and Qualifications:
10 years plus experience at General Manager level running/managing 4–5* hotels/hospitality sector operational management capacity;
Demonstrable commercial management knowledge;
Experience direct people management team;
Strong role model excellent customer service;
Confident leader empowering teams highest standards putting residents heart everything we do;
Approachable/open manner demonstrating empathy/personable approach;
Change agent experienced leading continuous improvement journeys;
Worked fast-paced environments managing ambiguity turning action clarity/direction influencing stakeholders gaining buy-in;
Account Management Experience Essential
Good understanding P&L path profit pitfalls/opportunities comfortable decision-making innovative problem-solving;
Documents Required
ID Card,
DBS Check,
Proof Physical Address,
2 References