IC
Investigo Change Solutions
CRM and Voice AI Programme Manager
Description
Experienced Programme Manager required for an immediate start!
Ideally you would have:
1) Local Government experience
2) Leadership & Management of customer facing operations
3) Digitisation and automation Leadership/Workforce Mobilisation
4) Change Management
5) Portfolio/Programme Design and Delivery Performance Management
6) Stakeholder Engagement
7) Genuine Transformation
8) Organisational Culture
9) Experience of Shared Services Adoption of new technology and ways of working
Assignment Brief:
The assignment requires a programme manager with extensive experience in delivering transformative and technology-led change, including the delivery of Voice Automation and CRM systems.
Deliverables and responsibilities:
- Leverage existing extensive experience in successfully delivering similar digital and savings driven programmes to develop and deliver detailed programme plan for delivery of benefits agreed in the Contact Management and Digital business case.
- Use findings from the Contact Management and Digital discovery workstream to inform wider Customer Experience Business Case. Work with relevant stakeholders across the organisation to pull together scope, roll out plan, and financial case (investment required with associated savings analysis).
- Manage a programme which streamlines and automates end-to-end processes from customer thought, through demand management, into a front door which efficiently automates through to council front line services removing middle and back-office resource.
- Demonstrable history of savings and implementation delivery.
- Deliver work packages for each key programme with consistent and effective approach to stakeholder management across the programme.
- Deliver in partnership with Programme Director, SRO, Sponsor, and other colleagues as part of the programme team to build alignment and buy-in with senior stakeholders in service elsewhere.
If you feel that you fit the above criteria and would like to know more, please send your CV to; (see below).