Description
Must have SC clearance
£400 - £450 Outside of IR35
3 months Remote
Job Spec:
Required Skills:
Technical & Incident Management Skills
• Strong technical background (ideally in networking, cloud, applications, or infrastructure).
• Experience leading major incidents and managing high-severity outages.
• Ability to facilitate and lead technical calls with multiple teams.
• Understanding of technical architectures, service dependencies, and incident triage.
• Ability to map technical routes and hotspots in incident response.
• Strong decision-making and troubleshooting skills under pressure.
• ITIL framework knowledge, particularly Incident, Problem, and Change Management.
• Ability to quickly assimilate knowledge of systems and infrastructure.
Change & Service Transition Skills
• Experience in Change Management processes, ideally in an ITIL/Service Management environment.
• Ability to review, assess, and approve changes, ensuring minimal risk.
• Strong risk and impact assessment skills.
• Understanding of non-functional requirements (e.g., scalability, resilience).
• Experience working with CAB (Change Advisory Board) and risk management.
• Ability to challenge and ask the right questions about proposed changes.
Soft Skills
• Strong communication and stakeholder management – ability to liaise between technical teams, management, and business stakeholders.
• Leadership and coordination – ensuring the right people are involved and actions are followed through.
• Analytical mindset – ability to break down complex technical problems.
• Proactive and self-driven – able to build knowledge quickly and take ownership of issues.
Ideal Candidate Background
• Experience in Major Incident & Change Management in a technical environment.
• ITIL v3 or v4 certification (preferred).
• Experience with cloud-based systems (AWS, Azure, etc.) and enterprise IT environments.
• Strong understanding of application support, networking ,and infrastructure.
• Experience working in highly regulated environments (e.g., government ,finance ,healthcare).