Description
About Us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships. CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment. The CitNOW Group is no ordinary technology company; we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award-winning, collaborative and inclusive culture.
About the Role
We are seeking a highly skilled Business Analyst to join our team on a 6-month contract, working with a leading Salesforce Automotive development partner. The ideal candidate will bring extensive experience in business analysis, a deep understanding of the automotive sector and the ability to manage and deliver complex Agile projects from inception to completion. This role involves working closely with stakeholders to analyse business needs, create critical Agile artefacts and support delivery throughout the project lifecycle. Automotive industry expertise, particularly in DMS, integrations and business process mapping, is essential. Salesforce knowledge and proficiency in JIRA are highly advantageous.
Key Responsibilities
- Drive and manage complex analysis initiatives, ensuring alignment with business objectives and technical requirements.
- Engage with internal and external stakeholders to gather, refine, and validate requirements.
- Produce all standard Agile delivery artefacts including user stories, process flows, wireframes, acceptance criteria,and business rules documentation.
- Collaborate with delivery teams to support the full project lifecycle from requirements gatheringand planningto testing,deployment,and post-implementation reviews.
- Lead estimation sessions,sprint planning backlog refinement stand-ups,and retrospectives ensuring asmoothand transparent delivery process.
- Conduct detailed analysisand documentationof automotive business processeswith afocuson areas such as DMSandintegration workflows.
- Identify opportunities for process improvementand optimisation.
- Analyseand document system integrationrequirementsand dependenciesbetween Salesforceand other platforms ensuringseamlessdata flowandsystem performance.
- Actas abridge betweenbusinessandtechnical teams facilitatingcommunicationandsure clarityinobjectivesando utcomes.
We Are Looking For
- Minimum of 5 years’ experienceinbusinessanalysis ideallyincomplex Agile environments.
- In-depth knowledgeofAgile methodologiesandhands-onexperienceinAgileprojectdelivery.
- Provenexperienceintheautomotive sectorwithexpertiseinDMS integrations,andbusinessprocessmapping StrongunderstandingofSalesforceplatformcapabilitiesishighlybeneficial
- ProficientinusingJIRAforAgileprojectmanagementandcollaboration
- Excellentstakeholdermanagementandcommunicationskills
- Abilitytoworkindependentlyandcollaborativelyina remoteworkingenvironment
If you area results-drivenbusinessanalystwithastrongautomotivebackgroundanda passionfordeliveringimpactfulsolutions,wewouldlovetohearfromyou!
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
View our candidate privacy policy here - https://www.citnow.com/app/uploads/2022/10/CitNOW-Group-Candidate-Privacy-Policy.pdf