Description
About Anaconda
Be at the center of AI
With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.
What People Love Most About Working Here
We’re not just a company; we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Position Overview
Anaconda is seeking a talented Customer Success Manager III - EMEA to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.
What You'll Do
- Build a relationship with the Anaconda Integration and Engineering teams to foster successful customer implementations.
- Support our Anaconda Community initiative by cultivating brand loyalty and brand ambassadors among stakeholders of our enterprise customers.
- Support our customer through the Anaconda Customer Journey by identifying how the customer uses the platform and by providing tools and resources for continuous improvement of their product utilization.
- Actively engage with passive customers to keep them up-to-date with our products and new features while sharing the Anaconda value proposition.
- Conduct semi-annual customer meetings to gauge current customer journey stage, expansion opportunities, and renewal potential.
- Drive resolution to customer issues/obstacles by working collaboratively across cross-functional internal teams ensuring great customer experience.
- Serve as voice of customer within Anaconda positively influencing product/solution capabilities/offering.
- Demonstrate deep understanding of market forces affecting customers offering insight into ways Anaconda can provide greater value in helping customers meet business goals.
What You Need
- 3–5 plus years of Account Management or Customer Success experience
- Experience with SaaS technology cloud systems product integrations; open source preferred
- Track record of successful renewals contract management
- Track record supporting product implementations in CSM role
- Experience working with enterprise customers
- Excellent negotiation skills
- Ability to be observant of customer cues
- Ability to draw conclusions make decisions without oversight
- Ability manage multiple customers at multiple stages
- Comfortable in front camera recording videos
- Team attitude: “I am not done until WE are done”
- Embody core values: Great People Great Product Great Performance
- Care deeply about fostering environment where people all backgrounds experiences can flourish
What Will Make You Stand Out
- Experience working fast-paced startup environment
- Experience working open-source AI or data science-oriented company
- Experience working Resellers Distributors
- Fluency French or German
Why You'll Like Working Here
Unique opportunity translate strong open-source adoption user enthusiasm into commercial product growth
Dynamic company rewards high-performers
On cutting edge enterprise application data science machine learning AI
Collaborative team environment values multiple perspectives clear thinking
Employees-first culture
Flexible working hours
Medical*, Dental*, Vision*, HSA*, Life* 401K*
Paid parental leave both parents
Monthly productivity stipend
Open vacation policy*
Quarterly Snake days (company-wide bonus day off)
100% remote FTE employees based on region
Equal Opportunity Employer
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard race color religion sex sexual orientation gender identity national origin protected veteran status will not be discriminated against basis disability.
Privacy Notice
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EEO/AA Employer M/F/V/D