Description
Senior Project Manager (Voice/Contact Centre), £500-550 per day outside IR35
6 months initially, Remote Working
Bench IT require a Senior Project Manager to join a global organisation starting ASAP working remotely to assist in a Contact Centre deployment project. The successful PM will require experience delivering contact centre or voice projects and experience included below;
• Project Management experience of Contact Centre and Voice projects is mandatory.
• Define a migration strategy.
• Creation of a migration plan.
• Effective tracking of the project plan, the milestones, deliverables and crucial dependencies.
• Definition of resources required to support the migration plan.
• Resource coordination and scheduling; align SMEs, including operations, training, testing and communications.
• Oversee all activities associated with the migration plan, including but not limited to UAT execution, operational data capture, schedule of events, etc.
• Development of a training strategy and plan.
• Development of a communications strategy and plan.
• Coordinate activities with respective workstream leads, to ensure alignment with the programme objectives.
• Document, coordinate and agree the migration schedule of events, including activities, resources, timings, escalation procedures, etc.
• Fully document the migration reversion approach, including proving the processes where necessary.
• Oversee the development of UAT scripts and the execution of testing.
• Coordinate business acceptance of key programme artifacts eg business specification design, data capture forms, transition schedule, etc.
• Validate the accuracy and completeness of all data captured.
• Provide regulate reports to the stakeholders and the Programme Manager.
• Manage all local RAID items.
• Any experience of working in Agile framework or performing Scrum Master duties would be desirable but is not essential.
Senior Project Manager (Voice/Contact Centre), £500-550 per day outside IR35
6 months initially, Remote Working