Description
Overview:
The Change and Release Manager will lead the implementation of processes to manage releases and changes within the program while integrating them into regular operations. You will navigate complex technologies, third-party suppliers, and internal and cross-government teams to deliver a key service. This role requires making informed decisions, assessing risks, and using processes, tools, and methods to optimise technology performance. You will set the strategy for the Operational Release Management team, prioritising focus areas, ensuring best-practice processes are well-documented, and establishing templates and frameworks for process variations across services and portfolios.
Travel Requirements:
For this role you will travel as required (minimum of twice per month) to Stockport.
Key Accountabilities:
- Lead and manage the Release Management process.
- Organise team engagement with Incident Management during major incidents, ensuring that appropriate release management representation is made on technical bridge calls.
- Manage patterns or trends of non-compliance of the Release assurance policies and processes by engaging at a senior level with Business Portfolios, Suppliers, Transition or Project Managers where necessary.
- Engage with service transition teams to define processes for interim operating model capabilities for those assigned to release management.
- Set the strategy for the Operational Release Management team by deciding areas of focus and priority; ensuring that processes are well-documented; reflective of best practice; agreeing templates; frameworks for process variations.
Key Requirements:
- Relevant experience in GRO (General Register Offices) and Home Office Systems.
- Experience of developing, implementing, adhering to ITIL v3/v4 management processes/procedures.
- Proven ability to lead/manage large teams.
- Deeply customer-focused.
- Excellent document writing/presentation skill set.
- Understanding of Lean, Agile & DevOps principles within a Product-centric delivery model (desirable).
- Test management background to effectively orchestrate multiple change/release roadmaps (desirable).
Security Clearance:
SC highly desirable; candidates with active SC clearance will be fast-tracked.
Accessibility Statement:
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate please do let us know. If you consider yourself disabled or if you are a veteran meeting essential criteria for this role you will be put forward for Guaranteed Interview scheme whereby you can discuss this role/suitability with Sourcing team member.
Equal Opportunities Employer Statement:
As an Equal Opportunities Employer we provide best talent/encourage all applications regardless background in line our commitment diversity/equality/inclusion.