Description
Job Summary:
Our client is seeking an End User Support Specialist to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for our client’s endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and or project requirements.
An End User Support Specialist is responsible for the on-premises/cloud management solution to manage desktops, laptops, and mobile devices on the network or internet-based. This role will work with cloud-enabled solutions like Intune, Azure Active Directory (AD), Microsoft Endpoint Management, and other cloud services.
In this position, you’ll become part of a technically diverse team including but not limited to Service Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Supports the Global Information Services team of our client.
Requirements:
- Looking for 4 to 7 years experience on End User Support Specialist.
- Comparable experience working in a Microsoft Windows environment.
- Experience with Incident Management, Request Fulfillment, Knowledge Management or Service Level Management.
- Manage Helpdesk support requests through the ticketing system (ServiceNow).
- Provide technical troubleshooting expertise to resolve various hardware/software upgrades repairs/support.
- Assist in New Hire Onboarding Process: Equipment Deploys Account Creation Imaging Setup Training
-Assist creating maintaining documentation Help desk policies user support
-Bachelor Degree Computer Science related field study; Experience may substitute Degree
-Certifications CompTIA A+ Microsoft Certified Profession(MCP) ServiceNow Foundational(ITSM) Microsoft AZ900 ITIL Foundations also asset
Preferred(other)Qualifications:
Experience components included Microsoft Endpoint Manager Configuration Manager Intune Azure AD M365 Autopilot Desktop Analytics Preferable working dynamic international environment Excellent English verbal written communication skills Ability research develop recommendations Service Management specific items scenarios Ability thrive challenging rapidly changing environment Team player Must possess ability experience successfully build strong relationships earn trust respect others Valid passport ability travel internationally without restrictions Valid driver license ability covered company sponsored vehicle insurance program