Description
Job Title: Account ManagerLocation: Manchester, UK (In-Person)Employment Type: Part-Time (Probation Period) → Full-TimeAbout Us:Plutus Media is a content creation agency that helps Consumer Tech Companies with organic marketing. Our approach is innovative, data-driven, and laser-focused on driving virality, engagement, and customer acquisition for our clients. With a team of top-tier creators and marketing strategists, we specialise in scaling brands through organic content that resonates, converts, and builds communities at scale.Our clients are some of the fastest-growing tech companies worldwide, primarily in the US, spanning consumer apps, SaaS companies, and tech startups. We operate in a fast-paced, results-driven environment where creativity meets strategy, helping brands achieve massive reach and engagement through organic channels.As a company, we invest heavily in our people, providing training, growth opportunities, and a high-performance culture that empowers every team member to excel. If you’re looking for a dynamic, innovative, and rewarding environment, this is the place for you.We are now looking for an exceptional Account Manager to join our Manchester-based team to enhance client relationships, ensure seamless onboarding, and drive retention - all while contributing to sales operations and business growth.Role Overview:As an Account Manager, you will play a critical role in managing client relationships, ensuring satisfaction, and driving renewals. This role blends account management with sales operations, meaning you should be comfortable with both maintaining and growing relationships while ensuring seamless processes for onboarding and retention. You will work closely with clients, internal teams, and stakeholders to ensure smooth project execution and consistently high service levels.Key Responsibilities:Client Communications: Serve as the main point of contact for clients, ensuring their needs are met and expectations are managed.Client Satisfaction: Proactively engage with clients to understand their goals, gather feedback, and address concerns.Presentations & Reporting: Prepare and deliver regular updates, reports, and presentations to clients, showcasing campaign performance and key insights.Lead Nurturing & Onboarding: Support the sales process by nurturing leads, assisting in client acquisition, and ensuring a seamless onboarding experience.Sales Operations: Work within sales systems and processes to drive efficiency, manage pipelines, and enhance client retention.Renewals & Upsells: Identify opportunities for contract renewals and upsells, working strategically to increase client lifetime value.Requirements:A strong communicator with excellent people skills and the ability to build lasting client relationships.A natural problem solver who can identify challenges before they arise and take proactive measures.A good sales operator, comfortable with lead nurturing, sales processes, and renewals.A systems-driven individual who can efficiently manage multiple clients using structured processes and CRM tools.Someone fully committed—this role requires your full attention, so we’re looking for someone with no major side commitments.Optional (Nice to Have):Previous experience in sales, account management, or sales operations.Familiarity with CRM tools and sales automation systems.A background in organic marketing or influencer-based strategies.Why Join Us?Investment in Your Growth: We will train and develop you into a high-level operator within our business.Performance-Based Earnings: Competitive base salary with performance-driven bonuses.Exciting Industry: Work at the intersection of organic marketing, influencer strategies, and consumer apps.Collaborative Team: Join a supportive and fast-moving team that values results and innovation.If you’re ambitious, process-driven, and ready to commit to a high-impact role, we’d love to hear from you.How to Apply:Submit your CV and a short cover letter outlining why you’d be a great fit for this role. We look forward to connecting with you!