Outside IR35 contract jobs

Description

We Are Currently Recruiting For The Following Role

Two Controllers working full time (37.5 hours per week) on a rotating shift pattern over 24 hours a day / 7 days a week.

Purpose of the Role
To provide the health community and general public with a centralised non-emergency patient transport service control operation. The role involves the coordination of NEPTS ambulance and car resources across the East Midlands twenty-four hours a day, seven days a week. This role will include direct contact with staff and Operations Managers for Derbyshire, Northamptonshire and Lincolnshire. Applicants will be required to use the Cleric Control and dispatch system and demonstrate an ability to dynamically make decisions in a high pressured environment. The ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.

Responsibilities
Accountable to the Control Operations Manager you will be responsible for the delivery of the control service, Specifically the core responsibilities are to:
- Ensure that patients journey's are planned to attend their appointments and are taken home within the required operational key performance indicators.
- Use of Cleric control and dispatch system to manage NEPTS vehicles and Third Party resources.
- Plan the day-to-day organisation of resources.
- Ensure the effective utilisation of resources throughout the region.
- Support the NEPTS management team in achieving and excelling in the provision of patient care and ensuring patients receive a high level customer service.
- Understand patient transport and its impact on our patients' well being.

The NEPTS control room is a fast paced and exciting place to work. We are a small team who look after providing NEPTS service across Derbyshire, Northamptonshire, and Lincolnshire. Due to being small, there is very much an atmosphere within our control room that is "can do" with hands-on solutions for problems or challenges faced by us as we evolve alongside new technology systems/processes.

Successful candidates can choose to work from either Lincolnshire or Nottingham control room.

Main Responsibilities
- Control & plan required journey using available resources in timely fashion ensuring wherever possible patient journeys achieve KPI
- Receive telephone calls from NEPTS drivers & Health Care Professionals (HCPs)
- Answer calls professionally & politely & in timely manner
- Out-of-hours provide transport booking service
- Complete patient eligibility criteria assessment as applicable & advise if they meet criteria
- If not eligible sign post caller alternative modes transport or Hospital Travel Cost Schemes (HTCS)
- If ineligible escalate as per policy
- Input/Registration eligible transport bookings onto Cleric CAD computer system
- Call patients/departments ahead appointments check/confirm travel arrangements
- Liaise Operational Crews regarding patient journeys any required updates input all data into Cleric
- Liaise Health Care Professionals when necessary regarding patient journeys
- Record additional information received regarding patients/patient journeys into Cleric reporting/auditing purposes
- Provide high level customer service at all times internal/external customers
- Maintain patient confidentiality at all times
- Provide advice/assistance patients/public via Advice Liaison Service (PALS)
- Report near miss/incidents immediately via Trust Incident Reporting Procedure
- Escalate safeguarding concerns relevant Health Care Professionals/Safeguarding Referral Team

The duties/responsibilities undertaken accordance policies/procedures/practices Trust which may be amended from time-to-time. Patient Safety is key priority for Trust; it’s your responsibility ensure fully compliant EMAS policies/procedures respect safety e.g., Risk Management Infection Prevention Control Safeguarding children vulnerable adults.

This job description not intended exhaustive list duties/responsibilities but give indication main areas activity/involvement.