Description
Are you a tech savvy or a legal savvy technologist looking for your next challenge to transform legal service delivery?
Do you believe there is a better way, through the intelligent application of technology, to drive legal process efficiency and client engagement?
If so, Thomson Reuters are seeking an experienced, proactive, enthusiastic, and passionate Client Solutions Consultant to join our Global Solutions Consulting team.
As a Client Solutions Consultant, you will become a HighQ/TR expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at different levels across their business. You will help clients to get the most from new product updates and features as they are released. In addition, you’ll partner with other client facing teams and play a key part in client events, user groups and marketing initiatives including speaking, demonstrating, and talking about our solutions confidently and in detail.
About The Role
In this role as a Client Solutions Consultant in the Global Large Law segment:
- Be a creative thinker with an understanding of relevant industry technologies.
- Build solutions to complex legal process problems - it's creative problem solving with legal, process and technology hats on.
- Align closely with the Product and Solutions Consulting teams to understand and articulate the value of the HighQ platform and Document Automation powered by Contract Express.
- Educate clients about solutions and features to drive adoption.
- Work with clients to establish their business needs.
- Co-design high value solutions that solve real business problems.
- Provide client feedback about products/roadmap to Product team as required; contribute ideas for new solutions.
- Contribute to thought leadership/product marketing initiatives by regularly writing/speaking about key topics.
- Build out success plans with clients for enablement/adoption/retention/customer satisfaction/loyalty.
- Develop trusted advisor relationships with client stakeholders creating champions/advocates for our products/services.
- Work closely with sales/delivery teams facilitating seamless onboarding processes/high levels of satisfaction.
- Maximize client's investment converting them into reference clients who promote HighQ & Document Automation.
About You
You’re a fit for the Client Solutions Consultant role if you have:
- Experience in legal services/legal software/customer success/project management/training or solutions consulting within Legal sector
- Passionate about legal technology; ability to convince clients on benefits of digital transformation/increasing efficiencies/new ways of working
- Excellent presenter/communicator; articulate/enhusiastic/knowledgeable able evangelize products
- Analytical & creative; design solutions solving complex business problems
- Comfortable engaging at Partner/C-Level/front-line users/admins
- Experience driving adoption collaboration transaction management/project management/content management desirable
- Desire working collaboratively/open environment among innovative people passionate what they do
The ideal candidate will be highly motivated/customer-centric/inspiring mix product/solutions/legal experience.
What's in it For You?
You will join our inclusive culture of world-class talent where we are committed personal/professional growth through:
Hybrid Work Model: Flexible hybrid working environment (2–3 days/week office depending on role) delivering seamless experience digitally physically connected.
Wellbeing: Comprehensive benefit plans/flexible supportive benefits work-life balance: flexible vacation/two company-wide Mental Health Days Off/work from another location up total 8 weeks/year (4 can be out country remaining within), Headspace app subscription retirement/savings tuition reimbursement employee incentive programs/resources mental physical financial wellbeing.
Culture: Globally recognized award-winning reputation equality/diversity inclusion/flexibility/work-life balance/more.
Learning & Development: LinkedIn Learning access/internal Talent Marketplace opportunities work projects cross-company/Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups/two paid volunteer days annually Environmental Social Governance (ESG) initiatives local/global impact.
Purpose Driven Work: We help customers pursue justice/truth/transparency together professionals/institutions serve uphold rule law turn wheels commerce catch bad actors/report facts provide trusted unbiased information people worldwide.
Do you want part team helping re-invent way knowledge professionals work? How about team works every day create more transparent just inclusive future? At Thomson Reuters we’ve been doing that almost 160 years. Our industry-leading products/services include highly specialized information-enabled software/tools for legal tax accounting compliance professionals combined world’s most global news services – Reuters helping these professionals do jobs better creating more time focus things matter most advising advocating negotiating governing informing.
We are powered talents 26k employees across 70 countries everyone chance contribute/grow professionally flexible work environments celebrate diversity inclusion. At time when objectivity accuracy fairness transparency under attack consider duty pursue them. Sound exciting? Join us help shape industries move society forward.
Accessibility
As global business rely diversity culture/thought deliver goals ensure seek talented qualified employees all operations around world regardless race color sex/gender including pregnancy gender identity expression national origin religion sexual orientation disability age marital status citizen status veteran status any other protected classification under applicable law Thomson Reuters proud Equal Employment Opportunity/Affirmative Action Employer providing drug-free workplace.We also make reasonable accommodations qualified individuals disabilities sincerely held religious beliefs accordance applicable law.Protect yourself fraudulent job postings click here know more.More information Thomson Reuters can found https://thomsonreuters.com