Description
Duration: 3 Month Project
Sites to Travel: Potters Bar, Hertfordshire EN6 5BA & Bishopsgate, London EC2N 4BQ
Job Summary:
The IT support engineer is responsible for providing onsite support in installing and troubleshooting of customer’s IT infrastructure (EUC, Servers and Networking equipment). The role will involve significant travel to customer site.
Key Responsibilities:
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in ServiceNow and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.