Description
Job Location: London, UK
Job Location Type: Hybrid
Job Contract Type: Full-time
Job Seniority Level: Entry level
Position: International Order and Logistics Manager
Job Summary
Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The Order and Logistics Manager, International will be responsible to execute and facilitate the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. In addition to local stakeholders, you will collaborate with cross-functional teams in Europe, GCC and USA including Manufacturing, Commercial Operations, External Service providers and Quality.
Responsibilities
Order Management
- Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers.
- Executes and monitors order process within Vertex’s business system from order generation, changes, shipment through final delivery confirmation.
- Understands for each patient the complexity and proactively prepares for that.
- Leads operational calls with internal stakeholders to review daily operations; manages issues; sets priorities.
- Conducts scheduled and ad hoc coordination calls with Center Engagement Leads; discusses outcomes of calls with Manager; proposes action plan.
- Monitors different systems with cell journey data.
- Continuously operates the track-and-trace system; updates it on daily basis; shares data with internal stakeholders.
- Collaborates with logistics providers to ensure all import/export compliance requirements are met for shipping orders.
- Provides timely updates/instructions to internal/external stakeholders.
Capacity And Transportation Booking
- Supports capacity booking at CMO (Contract Manufacturing Organization) for each patient; engages internal stakeholders to mitigate capacity issues on a case-by-case basis.
- Continuously monitors performance; brings up capacity utilization/improvement issues; proposes options to manage.
- Provides forecast to Suppliers to plan aligning capacity/supply.
- Assists in the International S&OP process.
- Works with Vertex Global Logistics to execute logistics processes ensuring on-time preparation/delivery of shipments.
Performance And Process Management
- Updates an issue log for weekly operations review meetings/QBR; proposes issue resolution to International Order Management Lead.
- Provides input for regular operations review meetings with country Commercial Teams.
- Continuously monitors nature of exceptions/contributes updates of playbook handling them in standardized way.
- Supports refinement of hospital delivery strategy/review transportation performance regularly.
- Executes order management role according SLAs/provides input KPI system on order process/proposes actions continuously improve performance.
- Supports Finance in intercompany invoicing issues.
- Engages in setup/planning activities for process improvements/new customer logistics trial shipments/related activities.
Qualifications And Experience
- Master’s/Bachelor’s degree in life sciences or relevant experience in Biopharmaceutical industry or equivalent experience
- The ideal candidate is well versed in biopharma management/logistics coordination/production/operations planning/customer service
- Demonstrated experience/knowledge GMP working Quality/Manufacturing organizations
- Working knowledge biopharma product handling/manufacturing processes understand impact deviations
 Working knowledge experience working directly commercial operations
 Experience executing SOPs/work instructions
 Patient-centric mindset critical
 Must exhibit discipline planning execution
 Ability work multiple database/electronic systems Experience Oracle/ERP/courier/material ordering portals considered plus
 Must display strong analytical/problem-solving skills attention details required ability anticipate variance/risk develop options
 Demonstrated effectiveness working cross-functionally global environment/matrix teams as well as third-party service providers
Outstanding organizational skills ability multi-task/prioritize Excellent interpersonal/verbal/written communication skills working language English additional languages desirable
Comfortable fast-paced entrepreneurial environment self-directed able adjust workload based upon changing priorities Quick learner new technology/process/work environment ability translate learning work plans improving business performance
Flex Designation
Hybrid Eligible Or On-Site Eligible
Flex Eligibility Status
In this Hybrid Eligible role you can choose designated as: Hybrid work remotely up two days per week or select On-Site work five days per week onsite ad hoc flexibility Note Flex status position subject Vertex Policy Flex @ Vertex Program may changed any time
Company Information
Vertex is a global biotechnology company that invests scientific innovation.Vertex committed equal employment opportunity non-discrimination all employees qualified applicants without regard person's race color sex gender identity expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status any characteristic protected under applicable law.Vertex E Verify Employer United States.Vertex make reasonable accommodations qualified individuals known disabilities accordance applicable law.Any applicant requiring accommodation connection hiring process/or perform essential functions position which applicant applied should make request recruiter hiring manager contact Talent Acquisition at Lifelancer (https://lifelancer.com) talent-hiring platform Life Sciences Pharma IT.The platform connects talent opportunities pharma biotech health sciences healthtech IT domains.For more details find similar roles please check out below Lifelancer link https://lifelancer.com/jobs/view/949e9bacaa9a1a5821c1a22891290688 Apply Lifelancer Platform