Description
Key Responsibilities:
- Support the Head of Product with scoping, review, validation, development, and delivery of the refit programme.
- Own, manage and communicate product project plans, ensuring stakeholder engagement, alignment, and execution.
- Work with Finance to evaluate the commercial benefit of new and existing proposition developments.
- Manage cost and value-engineering, balancing productivity and customer defection/reputation to achieve the best solutions. Manage the budget effectively and ensure value for money is achieved.
- Identify, measure, and deliver against KPIs for each product or proposition project.
- Brand guardianship for hotel environment design, layout, and style, liaising with the Property team and relevant agencies on hotel refurbishment and pipeline footprints, providing brand governance to maintain physical product consistency.
- Monitor customer KPIs, identify and implement recommendations to improve customer metrics positively and continuously.
- Monitor commercial KPIs, identify and implement recommendations to maximise the commercial performance of the refit programme; revenue growth (F&B and hotel RevPAR) and profitability (reduce cost to deliver and/or operate). Work with relevant stakeholders to successfully execute recommendations.
Experience Required:
- Relevant product management experience with a good understanding of reviewing and improving product areas.
- Strong project management expertise and organisational skills, working to critical paths and deadlines across a broad spectrum of activity and multiple projects.
- The ability to lead, engage and motivate cross-functional teams and work collaboratively with other areas of the business.
- Strong customer focus and commercial acumen with the ability to balance customer needs and commercial sense.
- The ability to innovate, be proactive and act as a highly motivated self-starter with a can-do approach in a rapid results-driven environment.
- Attention to detail and passionate about the brand.
- Experience in developing and delivering refit programmes in F&B environments (e.g., restaurants and bars).
- Understanding of F&B operations.