Description
Job Introduction
This role is responsible for handling Commercial activities within the Transformer Service Department, reporting to the Service Commercial Manager. Responsibilities include the processing of transformer/tap-changer, spares/services customer enquiries and duly processing orders, in line with requirements; schedule and contractual deliverables, agreed within the tendering process, also responsible for cash collection.
Role Responsibility
- Execute commercial projects and tendering including all associated warranty commitments.
- Ensure on time delivery of enquiries and orders. Take requirements agreed within tendering process and effectively planning delivery based on these.
- Accountable for the successful delivery to cost, specification and schedule for a defined package of work.
- Create and maintain key project documentation, including but not limited to, tender, works order and invoicing instructions.
- Effectively execute changes to the project.
- Maintain excellent levels of customer satisfaction and meeting Key Performance Indicators (KPI's).
- Work with senior commercial managers, project managers, the sales managers, and all relevant stakeholders to ensure clear communication of project progress.
- Manage allocated projects to ensure they are completed on schedule and within budgeted costs, highlighting issues at the earliest opportunity.
- Negotiate and accurately record customer project variations.
- Minimise Company's exposure to liabilities.
- Maintain current and accurate records within the Company's Customer Relationship Management (PDM) system.
- Track project deliverables and costs using appropriate tools.
- Monitor and report on progress of projects and tenders in a timely manner.
- Ensure all payments are received within the timeframe in the contract highlighting deviations.
- Work with Sales Managers & Customer Services Managers to assess customer satisfaction on all projects completed & future sales opportunities.
- Remain flexible & working agreeably to needs of business.
All employees have a legal duty to take reasonable care for health safety & environment of themselves & others who may be affected by their acts or omissions at work & observe/follow relevant systems rules/methods of working.
The job description is not regarded as exclusive or exhaustive; you may be required undertake various duties as may reasonably/lawfully be required by Company.
The Ideal Candidate
Qualifications: Required
Proven track record in a similar role
Desirable
PRINCE2/APM (or equivalent) trained.
Skills: Required
Adaptable & effective Commercial Engineer
Good communication skills in all media & cross culturally
Customer focused
Enquiring mind; willingness adopt new approaches
Flexible/willing adapt
Numerate
Ability plan/prioritise work
Desirable
Proven track record developing/maintaining highly effective working relationships at all levels.
Willing go extra mile meet customer's needs.
Knowledge: Required
Highly computer literate ability maintain accurate records.
Ability work recognized IT systems including advanced proficiency use Microsoft Office (Word Excel Project Outlook etc.) internet/intranet applications.
Commercially astute
Desirable
Product knowledge transformers associated equipment preferable.
Knowledge key transformer components.
Experience: Required
Experience commercial business practices contract conditions
Experience customer service
Desirable
Experience dealing multicultural customers difficult/demanding clients.
Proven track record developing/maintaining highly effective working relationships at all levels.
About The Company
BRUSH Transformers provide agile adaptive engineering solutions products including consultancy services design/project management well as award-winning product technology wide range projects.A chosen partner national regional power generation distribution network operators through innovation commitment delivering solutions address grid-resilience drive system change we support global drive net-zero helping create future-proof Infrastructure.BRUSH Group