Description
A premier provider of coaching and consulting services is seeking a diligent and proactive Client Success Associate to support clients through a career development program. The ideal candidate is detail-oriented, highly organized, and proactive in assisting clients, managing communications, and handling administrative tasks.
Location: Remote, Full-Time, 9 AM - 5 PM PST
Key Responsibilities
- Respond to helpdesk tickets within 24 hours, accurately labeling requests and ensuring a positive client experience.
- Manage and moderate the Facebook Group, approving/declining requests and engaging with posts to foster community interaction within 24 hours.
- Provide coaching support, including posting call reminders, uploading session recordings, assisting in live sessions, and supporting coaches with administrative tasks.
- Share client success updates, track coaching call records, and communicate wins effectively.
- Support administrative tasks, including updating LinkedIn and resume files, tracking submissions, managing Dripify tasks, and sending follow-ups to maintain operational efficiency within SLA.
What Success Looks Like
- Efficient client support – Timely responses and accurate issue resolution enhance client satisfaction.
- Engaged online community – Active group management fosters a supportive interactive space.
- Seamless coaching support – Well-organized scheduling and session management improve client experience.
- Accurate administrative execution – Up-to-date records and streamlined processes ensure operational efficiency.
- Proactive problem-solving – Tasks are managed efficiently with minimal oversight.
Key Qualifications & Skills
- Experience – 1-3 years in customer service or virtual assistance or client success roles.
- Technical Skills – Familiarity with ticketing systems CRM tools email management platforms.
- Fluent English (C1/C2) – Strong written verbal communication skills.
- Tech-Savvy & Quick Learner – Proficient in Google Drive Airtable Dripify ChatGPT.
- Strong Organizational Skills – Ability to manage multiple tasks meet deadlines efficiently.
- Problem-Solving Ability – Able to assess inquiries troubleshoot issues escalate when necessary.
- Customer-Centric Mindset - Ability to communicate clearly provide high-quality client experience.
- Attention to Detail - Accurately track client interactions updates records without supervision.
- Availability - Must be available work PST hours.
- Work Environment - Reliable internet connection quiet professional workspace.
Why Join?
- Work in collaborative supportive team environment.
- Gain hands-on experience leading tech tools platforms.
- Access opportunities for growth professional development.
- Remote work flexible scheduling .
A fun engaging work culture! 🎉
Application Process
To be considered for this role these steps need to be followed:
1) Fill in the application form
2) Record a video showcasing your skill sets